Can't seem to get the correct order to the customer!!!!!! So pisses me off when you get to your destination and it's the wrong order!! The sonic on Owen K. Garriot seems to get their shit straight but not the 1 on willow.
SI
Sierra Ishcomer
Aug 2, 2026
Pretty disappointing. My boyfriend and I went there at noon today. I ordered a large French vanilla coffee with caramel drizzle in it and I got it and it had an extreme amount of caramel in it, every drink I took of it was just straight up caramel, I also got a burrito and a cheese burger, the burrito was barely even rolled and everything was just falling out. My cheeseburger came completely plain and I asked for ketchup, mustard, and pickles.
My boyfriend asked for a cheeseburger and only got mustard and onion on it when he asked for everything. He also got the wrong size of cheddar peppers. Definitely won’t be coming back here.
JL
Jameson Ladwig
Jul 31, 2026
I come here often due to it being close to my work, I regularly have 30+ minute wait times no matter how small the order is, not to mention they are constantly getting my order wrong but there is no point to ask for it to be replaced as it wilt take another hour just you get my food, staff seems nice and always apologize but it never gets any better
Edit, it was no suprise to find my order incorrect against for the 3rd straight order
NR
Nicole Robinson
Jun 6, 2026
We ordered two drinks through the app, paid online, pulled in to a stall and waited 30 minutes. Nobody came out so we pulled into a different stall and let them know that we never received our order. We waited another 10 minutes. Nobody came out. We had to ask them about a refund and they said they can’t do anything and to do it through the app. There’s no way to do that on the app. Not to mention, the guy we spoke to purposefully turned his badge around so we couldn’t see his name. Thanks, Sonic 🙄 If you didn’t know what our order was, you could’ve just asked?
The Sonic crew on Willow street in Enid, Oklahoma are amazing. They are always happy to help their customer w a smile on their faces. Also, their customer service so far is just top notch.
Thank you to our Sonic crew on Willow. You impact your customers allowing them to leave a little happier than when they came.
God bless all of the crew!