GJ
Graciela Diaz De Jesus
Jul 1, 2026
I would like to express my deep disappointment with the experience I had at your establishment.
I went to pick up an order for my daughter. The app indicated that the order was ready, but when I arrived, it was not on the pickup counter. Since all of the employees were busy, I waited until someone was available to help me.
An older African American female employee approached me, and I asked if order was ready. She looked me up and down with a dismissive attitude and simply replied, "I don't know." Without making any effort to check on my order or assist me, she immediately began helping the customer behind me, completely ignoring me.
After waiting longer, another younger employee helped me. I gave her the name on the order and explained that I had already tried to get assistance but had been ignored by the other employee.
At that moment, the older African American employee grabbed my order and dropped it onto the counter in a disrespectful manner. I asked, "Is this my order?" Her attitude made me feel as though she was mocking me because English is not my first language. On top of that, the way she threw my food onto the counter was completely disrespectful.
I asked for her name so I could identify her, but she repeatedly refused, saying, "No, no, no." The other employees also refused to provide her name.
I told her that her customer service was terrible and that the way she treated me was rude, disrespectful, and completely unacceptable.
My family and I are frequent customers of your company, but this experience has completely changed our desire to return. I expect your company to investigate this incident, identify the employee involved, and take appropriate action to ensure that no other customer is treated this way.