Sonic Drive-In

Reviews

• KW

  Kayla Welch

  Aug 14, 2026
  1.0
  Very poor customer service .
• TT

  Tristyn

  Aug 11, 2026
  1.0
  I’ve never really left a bad review ever but this sonic was absolutely horrid. They were slightly “busy” and I place a online pickup and it was supposed to be ready at 9:04 I waited until 9:42 in this time I was waiting I took a video of this young girl talking with another employee just chatting it up. when I finally spoke up to a employee walking past and she said to me “who are you even” when I said I had a pickup. I told the name and she said with an ugly face “I’ll look in a minute I’m busy right now” I then shouted I’ve been waiting where are my drinks. She then steps in and grabs a case that’s been sitting there and it was our drinks the whole time. You can see in the photo he’s holding a water bottle and to the little girl you should’ve never been hired
• MT

  Misty Tiger

  Jul 19, 2026
  1.0
  Today I was craving mozzarella sticks and decided to go to Sonic. I ordered 1 large mozzarella sticks and a large fry for my husband which was $11 (including $1 tip). I tried to see how to upload picture and receipt but is not available for the reviews. Anyhow, they did deliver the food after 10 minutes. 1 minute later I was at a stoplight and grabbed a mozzarella stick and took a bite and realized it was super cold. I called my husband to tell him and he told me to go back. Once back, I flagged down the employee that delivered my food and he said he was going to get his manager. The lady manager came out and I told her that the mozzarella sticks were totally cold and at this point I want her to remake the whole order because the fries will get cold(which they were almost cold too before return). She literally didn’t say one thing to me and snatched the bag out of my hand and walked away without any remarks. 5 minutes later she returned and threw the bag at me and walked away without saying anything or apologizing. I did say “you could be a little nicer”.. she took off her headset and said she couldn’t say anything because she was taking an order. She told me I could be nicer too… I was super nice to her when I first made the return. After reversing my car I noticed she was yelling at me from a distance and I had no idea what she said which made me even more upset for me to make this review. This manager has 0 social and customer service skills to the point I can’t believe she is actually a manager! I will NEVER return to this Sonic location ever again! Totally disappointed and can’t believe corporate would actually allow a person like this being a manager!!! Since I can’t upload receipt: its stall number 14 Time 13:56:34 Date: July 19,2026 Carhop: Deshaun. Manger name is not on receipt Receipt #: 405512
• AC

  Ashley Cornelius

  Jun 25, 2026
  1.0
  SERVICE WAS TERRIBLE. Me and my family just left this establishment literally 30 minutes ago. When we arrived we tried to order, but the intercom was messed up so a server came to us. When she got to the car she wrote down our whole order (I WATCHED HER) and said that she will get it right out. We waited about 30 minutes and which was not a problem because it was fairly busy and we had 3 meals. Well after waiting 30 minutes a different female server comes out with only 1 meal. We told her that there should have been 3 meals and that her coworker had to write it down. She proceeded to retake the other two orders and said she would have it right out. Well after she left my fiancé noticed that he was missing a fry and when he bit into his burger it was SOGGY and a contained an ingredient that was not suppose to be on the burger. The order board was still not working so I had to get out the car and walk to the building. While doing so I was met halfway by the male manager. I informed him what happened and he said he would fix it. He was very polite at first and I asked him if he could bring the order and I would tip. After waiting 25 more minutes the second female server that helped us comes out with TWO of our orders and one was still missing a fry. We let her know that we were missing an order and that her manager said he would remake it. She acted as if she didn’t know what was going on and said she would go speak with her manager. After waiting another 15 minute the manager comes with the order which was STILL INCORRECT. I let him know that I was missing a fry and he said that I didn’t order one even though I had the receipt. He then said that he could charge me for a fry. I met him know that I wasn’t going to pay for another fry. When I told him about the servers that helped us all he said was “okay what else about your order?” I will never go here again!!
• SM

  Susan M

  Jun 24, 2026
  1.0
  This is one of the worst Sonics I have ever dealt with. The week day crew is better but the weekend crew is awful. We ordered two drinks on the app 5 min before we left the house. We get to sonic realize they are super busy check in and waited another 10min. We buzzed because at this time it is no longer on the screen. The lady rudely said you are checked in and hung up before we could ask anything else. We waited another 10 minutes and still had nothing. Supposedly there was only one car hop working even though we saw two going around. We waited over 40 minutes and still nothing. We tried to talk to them again the same lady cut us off. We hit the button again and she finally sent a manager out. Instead of giving us two drinks they just said they are busy with one car hop. I said there is two. She argued even though they were both going. We asked for our money back and some coupons. She gave us coupons that expired in 2023 for a medium and we ordered larges. The level of customer service was the worst i have ever seen from any other. Very disappointed, especially not just from the employees but the manager. There was people inside they should have had everyones orders out so much faster.