Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
I’ve really tried to give this place the benefit of the doubt, but after the last few visits, I’m beyond frustrated.
A couple weeks ago, I ordered a Beef ’N Cheddar meal along with some other food, and they forgot the actual Beef ’N Cheddar. I was already down the road and busy, so I couldn’t turn around. I literally just ate the fries.
I went back another time, mentioned what had happened before, and somehow that time they forgot my fries. I was told they would put my name “on the books” to make it right the next time I came in.
So I go back today and ask about it. They tell me they can’t find my name anywhere. Whatever. I place an order for everyone in my house and, because of the previous problems, I specifically ask them to PLEASE double-check the bags before I leave.
I get home and my fries are only half full, and they completely forgot my daughter’s apple juice.
At this point, I don’t understand what is going on. Mistakes happen—I get it. But when you repeatedly forget items that people paid for, and then still get the order wrong after the customer specifically asks you to double-check it, there’s a bigger problem.
I’m not asking for anything crazy or looking for free food. I just want to receive the food and drinks I paid for. Someone needs to start checking these orders before they leave the restaurant.
AP
Andreanna Perod
Aug 15, 2026
1.0
My roast beef sandwich was cold. All the employees are just talking standing around. I will not be going back to this Arby’s ever again.
OM
Olga McRae
Aug 10, 2026
5.0
Love going to this Arby's, great customer service and employees actually smile at me.
MC
Maddy C.
Jul 16, 2026
3.0
The beef & cheddar barely had beef, bought 4 and looked like they split the beef from 1 sandwich to two, don't know if these young people working are really following the correct amount, never had this problem before, ready to drive to belmont area
DM
Dylan Mellinger
May 29, 2026
1.0
Consistently mess up orders and extremely slow. The worst part is the terrible customer service.
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