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McDonald's

2.9
(2,377 reviews)

Business Details

431 W Main St, Xenia, OH
45385, United States
(937) 372-1763
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
431 W Main St, Xenia, OH
45385, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 431 W Main St in Xenia, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.9
2,377 reviews
5 stars
566
4 stars
365
3 stars
437
2 stars
292
1 star
717
  • KM
    Kurt Moore
    6 days ago
    1.0
    I don't get it. I saw 6 cars in the drive thru. After 10 min, I had cars behind me. 40 min later I'm the second car from the speaker. I can't back out or leave. This is ridiculous. Now seeing the reviews that this is nothing new. Looks like bad reviews just don't work well enough.
  • PF
    Prince Fankhauser
    6 days ago
    1.0
    1 Star — Absolutely Terrible Service This is, without question, one of the worst McDonald’s locations I have ever encountered. The level of service here is absolutely unacceptable, and what makes it even more frustrating is that these issues are not isolated incidents. They happen repeatedly. On multiple occasions, I have attempted to place an order only to be turned away because there are apparently not enough employees available to operate the restaurant. How does a major fast-food establishment consistently find itself unable to serve customers? It is absolutely ridiculous that I cannot even count on being able to place an order at a restaurant that is supposed to be open for business. The constant staffing issues, lack of reliability, and complete inability to provide even the most basic level of customer service are beyond frustrating. Customers should not have to waste their time driving to a restaurant only to be told, once again, that they cannot be served. At this point, it is clear that this location has serious operational and management issues that desperately need to be addressed. If you cannot consistently staff your restaurant or serve customers during your advertised business hours, something needs to change. I have given this location multiple opportunities, and the experience continues to be disappointing. I genuinely cannot remember encountering another McDonald’s that operates this poorly on such a consistent basis. Corporate management seriously needs to investigate this location. Customers deserve better than repeatedly being turned away from a business that cannot seem to function properly. Absolutely unacceptable. Update: Another Visit, Same Unacceptable Experience Unfortunately, I am back to update my original complaint because, once again, I visited this McDonald’s location and was unable to place an order. At this point, the situation has gone from frustrating to absolutely absurd. How many times must customers be turned away before someone in management takes these ongoing operational failures seriously? I have already expressed my concerns regarding the repeated staffing issues and this location’s inability to serve customers during its advertised business hours. Yet, despite these recurring problems, absolutely nothing appears to have changed. It is completely unacceptable for a major corporation like McDonald’s to allow one of its locations to operate this inconsistently. Customers should not have to wonder whether a restaurant will actually be capable of taking their order when they arrive. This is no longer an isolated inconvenience. It is a recurring failure of basic restaurant operations and management. I am genuinely questioning why this location continues to advertise itself as open when it repeatedly cannot fulfill the most fundamental purpose of a restaurant: taking orders and serving food. I am requesting that this complaint be escalated beyond the restaurant’s local management and reviewed by the appropriate district or corporate leadership. These repeated failures warrant more than a generic apology. They require accountability, corrective action, and a clear explanation of what is being done to prevent this from continuing. I have given this location more than enough opportunities to improve, and each additional visit only reinforces my original concerns. At what point does McDonald’s corporate management step in and address a location that consistently fails to serve its customers? This is absolutely unacceptable, and I expect a meaningful response rather than another dismissal of an ongoing problem.
  • EC
    Elyse Camerer
    Oct 31, 2026
    1.0
    Normally I don’t rate places low but just an incredibly rough experience. Went this morning, spent half an hour in line in the drive through and staff tried to give me the wrong persons order. Didn’t learn my lesson and came back that night to grab some fries and a coke on my way home. Mobile ordered and spent 45 minutes waiting since the mobiles are hard to get refunded. Got to the window and staff didn’t say a word just passed a bag and a drink out. Saw fries and a large drink and figured we were good so left to let the next person get though this never ending line. Got to the road and realized while the bag did have fries it also had another item not ordered and then saw the order number was wrong, they’d once again given me the wrong persons order I just hadn’t caught it this time. The drink was root beer not Coke. I know it’s just fast food and I know I definitely shouldn’t have come back the same day but worst experience I’ve had trying to get food anywhere in a while.
  • LR
    LW On the Rez
    Oct 29, 2026
    3.0
    Drive up window smells REALLY bad. Very unappetizing. Bun on McCrispy deluxe chicken sandwich was stale. Ice cream cone was great! They keep complaining about me getting ice…when I’m willing to pay for the cup. Drive through was beyond slow. Under staffed? Most of the Staff are kind and friendly.
  • DM
    Danny M
    Oct 24, 2026
    1.0
    Absolutely horrible service, with one employee loudly complaining about people who eat at McDonald's, implying anyone who does is disgusting and fat. She spent the entire being rude and insufferable. I totally understand not being happy to be at work however, it's not the customers fault that you chose to work there. My friends had to ask another employee for help, as they never got them their drinks. There were only two employees actually doing their job, instead of being on their phone or staring at wall. Both of those ladies were very kind. None of the sodas had carbonation, only one ice machine worked, and overall I'd say this probably the worst McDonald's I've ever been too. Which is pretty crazy since I've been to one where a snake literally fell from the ceiling and the employees had to stop working to figure out what to do with said snake.(Im being 100% serious) I don't expect much from a McDonald's but I do expect the employees to at least be able to shit talk quieter. Those who can't shit talk well, don't make it very far in life.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 431 W Main St, Xenia, OH?

McDonald's in Xenia, OH is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's has a drive-thru that operates 24/7.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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