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McDonald's

3.2
(1,842 reviews)

Business Details

31115 Vine St, Willowick, OH
44095, United States
(440) 944-6019
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
31115 Vine St, Willowick, OH
44095, United States

Hours

Monday7:00 AM - 9:00 PM
Tuesday7:00 AM - 9:00 PM
Wednesday7:00 AM - 9:00 PM
Thursday7:00 AM - 9:00 PM
Friday7:00 AM - 9:00 PM
Saturday7:00 AM - 9:00 PM
Sunday7:00 AM - 9:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 31115 Vine St in Willowick, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
1,842 reviews
5 stars
517
4 stars
376
3 stars
319
2 stars
192
1 star
438
  • JK
    John Konst
    2 days ago
    5.0
    Shout out to the morning crew on November 5th 2026. Amazing customer service. My two coffees fell out of the holder as I was walking out. Instead of making a fuss about it they assured to me that it was okay and remade the drinks for me. I've been coming here since I've moved to Euclid and have experienced many different McDonald's locations and this one has top notch service and staff.
  • SS
    Steve
    4 days ago
    1.0
    I keep coming back thinking it's going to get better, and it never does. ​This morning, I sat in the drive-thru for 25 minutes, stuck between the curbs with no way to leave the line, which made me late for work. When I finally got my food, it was cold and completely incorrect. To top it off, when I told the employee at the window that I had ordered a large Coke, he argued, "No, you didn't, you ordered a small," and insisted on giving me the small anyway. When I checked my receipt, it clearly listed a large Coke. ​This place simply doesn't have it together. Whether it's a management issue or the employees just don't care, I will not be returning to this location. What upset me the most was when I pulled up to the first window after the first 20 minutes it appeared the manager was just chilling out in the back room on her phone and laughing doing nothing to address the issue of poor service From the looks of the rest of the reviews here this restaurant is doomed. Seems to be a trend. It's amazing to see so many negative reviews and clearly nothing is being done these issues seemed to go back quite a while
  • MM
    Matt.
    Oct 20, 2026
    1.0
    Since moving from Arizona to Ohio I've had many visits to this location. It is the closest one to me, unfortunately. Oftentimes I feel bad for the workers as the kitchen staff are clearly disorganized confused due to the lack of communication and it becomes visible during rush hours. However, there was one encounter when I had brought a $50 bill to purchase two sandwiches for myself and a family member, and when I handed the cashier the $50 bill I said sorry it's so large referring to the large bill and she said oh it's okay don't worry about it and then she just shut the window and walked away. And then a male employee walked up and he clarified that he was going to be finishing the transaction because she felt like I was implying something sexual. And I said first of all I don't have a thing for counting cash and if I did I would have taken my business over to the Goldman Sachs don't you think or the Bank of America or the credit union on Babbitt Road. And he looked at me so puzzled like he ain't never heard someone speak before in his life. I reported it to corporate and I never saw that employee there ever again the lady. Obviously I don't think she was wrong but the staff made it weirder than it had to be so I just matched that level and got on with my day I guess. And now multiple times going back there I've had my orders messed up so many times I don't even want to eat there anymore. You order a large fry you get a medium and it ain't even going to be full. You order lettuce on your burger and you pay the price of a head of lettuce for two slices of it you ain't even going to get it just because you selected no mustard they just read no mustard light diced onions no this no that and ignore everything else cuz they just think you want nothing. This is the type of restaurant to make you pull back around and order another soda just because the machine that got it from was flat instead of replacing it To conclude my review they have sent us a several disgusting items that were not finished the filet o fish is never right it's always spongy it's weird
  • MS
    M. C. Saffo Sr.
    Oct 20, 2026
    4.0
    I ordered No Cheese and there was cheese on my sandwich but No Egg on my sausage egg McMuffin with No Cheese! However, the Manager was kind and very professional she ordered me another sandwich immediately.
  • DH
    dadrules84 h
    Oct 16, 2026
    2.0
    It takes over twenty minutes to get food. Every time does it matter what day it is or time of the day slow super slow

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 31115 Vine St, Willowick?

McDonald's is open daily from 7:00 AM to 9:00 PM.

When is the drive-thru open at this McDonald's location?

The drive-thru operates from 5:00 AM to midnight on weekdays and Sunday, and until 1:00 AM on Fridays and Saturdays.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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