Waitress was not paying attention to our needs. Sat down and was not given a menus. She asked if she could take our order and had to be told we didn't have menus. Brought our blooming onion and we had to ask for plates. Never refilled our drinks, never asked how our meal was. Had to ask for bill and then it took her over 1/2 hour to bring it. Very poor service!
CB
Charlene Baird
3 days ago
Get here about 5:45 pm. Get told it's a 15 minute wait..no biggie. End up getting seated 35 minutes later. Hostess apologized and said they were super busy, which I then said no you're not, there are a ton of empty tables so why it took 35 minutes to get seated I'll never understand. She said they were short staffed. I understand being short staffed but say that from the start so customers know it'll be a long wait for a table and for your meal. Server comes to my table after a few minutes and takes my order. Took 20 minutes to get my salad after I told my server my salad still hadn't arrived. Took about an an hour and 15 minutes or longer to get the prime rib and mashed taters I ordered. Server did come by and check on a few times but never refilled my drink. Prime rib was good (not the best I've had but would order again just not at this Outback! 2 hours at a restaurant when you're by yourself is just too much! I can go to TRH and be in and out in literally 45 minutes! I'm just highly disappointed with this Outback!
We usually go to the Parma, OH location but after the experience has fallen flat the last few times we've been there we decided to try this location. It didn't disappoint! The kitchen took a little longer than would be expected but our server Zach was really great and our food was on point.
MH
Michael Hennes
Aug 2, 2026
Absolutely WONDERFUL! From the moment we walked in the door until we left, SO FULL! We had a trainer for a server, but even she made our night out exceptional! Food was great, drinks were great, EVERYTHING WAS GREAT! THANK YOU OUTBACK!
I had an excellent experience at Outback Steakhouse thanks to Amber and Lindsay. From the moment we arrived, they provided exceptional customer service and made us feel welcomed and appreciated. They were attentive, friendly, professional, and ensured everything was taken care of throughout our visit.
It's rare to come across service that truly stands out, but Amber and Lindsay went above and beyond to make our dining experience enjoyable. Their positive attitudes and attention to detail made a great meal even better.
I will definitely be returning and highly recommend this location. Thank you, Amber and Lindsay, for the outstanding service!