Location.com logo
Dunkin' Zero
Brand Certified

Dunkin'

2.2
(367 reviews)

Business Details

25467 Detroit Road, Westlake, OH
44145, United States
(440) 490-1500
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Westlake, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
25467 Detroit Road, Westlake, OH
44145, United States

Hours

Monday5:00 AM - 9:00 PM
Tuesday5:00 AM - 9:00 PM
Wednesday5:00 AM - 9:00 PM
Thursday5:00 AM - 9:00 PM
Friday5:00 AM - 9:00 PM
Saturday5:00 AM - 9:00 PM
Sunday5:00 AM - 9:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 25467 Detroit Road in Westlake, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

2.2
367 reviews
5 stars
78
4 stars
21
3 stars
18
2 stars
28
1 star
222
  • AK
    Al Ko
    6 days ago
    5.0
    It's a very nice, clean and the service 10/10. Great job for the manager who helped the newly hired in employee. Thank you for your service and keep up the great service!
  • SS
    S.Quin
    Oct 6, 2026
    1.0
    ★☆☆☆☆ I’m a repeat customer, and I’m tired of inconsistent drinks and dismissive service at this location. On a separate visit, a driver nearly hit me in the parking lot. I got out and yelled because I was upset. When I went inside to collect my order, the Asian employee looked visibly shocked. I can’t know what she meant by her expression, but I felt uncomfortable and judged during an already upsetting situation. My complaint about the coffee involves another employee, whom I understand to be the manager. I customized the iced coffee in my $6 meal through the app, then added a separate Caramel Craze for my husband at checkout. My customizations ended up on his drink, and I received black iced coffee. When I explained that I had customized my drink first, my concern was dismissed as “user error.” Based on the sequence, I believe something went wrong in the app. My concern deserved investigation instead of blame. Then I was handed creamer. Adding creamer myself does not recreate the drink I ordered. A simple “Let me fix that for you” would have addressed the problem. I would expect Starbucks to correct an incorrect drink without arguing with me, and I expect that same courtesy here. I literally ended up throwing everything I ordered in the trash. That was money wasted and incredibly frustrating. I could have taken a few extra minutes and gone to Starbucks, but I chose Dunkin’ because that’s where I wanted to go. I expected to enjoy what I paid for. Incorrect drinks have also happened on separate occasions when my customizations were correctly listed in the app. Whether I order online or at the drive-thru, my coffee varies in color and taste. My usual coffee should be very light, yet it often arrives much darker, particularly when this manager is working. When I request extra caramel, I expect the correct measured amount. Someone I know who works at Dunkin’ has explained how the pumps should be used. If I’m charged extra for a customization, I expect to receive it. I order ahead to clearly specify what I want, and I use the drive-thru to avoid unpleasant interactions inside. Yet I still wait in a long line and sometimes leave with an incorrect drink. Ordering online does not make my concern less valid or justify a dismissive response. I’ve also repeatedly called Dunkin’s customer service during posted hours, only to hear that they couldn’t take my call. I emailed as well. I want consistent drinks, respectful service, and an actual resolution.
  • JW
    Jennifer Wilson
    Oct 2, 2026
    1.0
    Wow corporate needs to come in and observe this location. It’s very hostile with workers yelling at each other and customers. I was told “ you are just staring at us” while they made my coffee. There are no benches to wait so yes I was standing waiting for a drip coffee. Coming from the Northwrst where cafes are slammed, workers are busy and pleasant, there is something very wrong with the way employees are talking to each other and customers at this location. I hope it improves, very unfortunate.
  • JG
    Jackie Ga
    Sep 22, 2026
    5.0
    Was in there with my daycare kids and the young lady who helped us was really nice I normally get a iced drink but wanted a change but if you know me I can change my mind and I did 3 times but she was still so sweet and said it’s ok my drink was amazing by the way
  • KM
    Kelly Mezera
    Sep 22, 2026
    1.0
    I've only been to this location 3 times in the last year. BUT every single time I recognize the girl with the piercings because she is so rude. Doesn't even acknowledge you or say hi or have a good day. Wait time is always long even with placing an order ahead of time. I will stick to my Avon location. They are the best!

Frequently Asked Questions About Dunkin'

What are the regular opening hours for Dunkin' in Westlake, OH?

Dunkin' in Westlake, OH is open daily from 5:00 AM to 9:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 11, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: