Chipotle Mexican Grill

Reviews

• 6J

  614 Jacob

  3 days ago
  1.0
  I stopped in tonight and, unfortunately, left feeling just as irritated as I usually do after visiting this location. When I walked in, there was only one person ahead of me in line. Roughly 30 seconds to a minute after I arrived, another customer came in behind me. It quickly became apparent that the employee behind the counter—who identified himself as the “manager” on duty—knew this individual personally, whether as a friend, boyfriend, or otherwise. Despite there being customers already waiting, he looked directly at me and said, “I wish I could help you, but I get off in two minutes and I’m waiting to help him,” while pointing to the customer who had just walked in behind me. At that point, I was certainly annoyed, but I chose not to make an issue of it. Instead, I watched as he proceeded to prioritize taking his acquaintance’s order while simultaneously getting in the way of the employees who were actually trying to keep the line moving and serve waiting customers. Another employee eventually helped me and got my order nearly completed up to the toppings station. The “manager” then went back to finish his friend’s order, noticed I was standing there waiting, and abruptly switched over to me after I had already spent several minutes standing there. By that point, it was obvious where his priorities were, so I suggested he go ahead and finish his friend’s order first since that seemed to be more important. He repeatedly insisted on helping me, despite the fact that I had already made it clear I would have preferred not to deal with him after our initial interaction. Throughout the exchange, he seemed amused by the situation, chuckling to himself as though there was no reason whatsoever for a customer to be frustrated after being openly told they were less important than someone who had arrived later. To make matters worse, once he finally started helping me, he wasn’t even paying attention. He was too busy carrying on a conversation with his friend to listen to what I was ordering. Without even looking, he began putting toppings on the wrong bowl. When he realized his mistake, there was no apology, no attempt to take ownership of the error, and no effort to make things right. Instead, I got a look that suggested I was somehow responsible for his lack of attention while he threw the incorrectly prepared bowl away. What made the situation even more concerning was that this same “manager” openly expressed his distaste for the actual manager of the store while on the clock and in front of customers. Multiple employees present not only listened but appeared to agree with and reinforce what he was saying. Whether those complaints are justified or not is irrelevant—the fact that management grievances were being openly discussed on the sales floor while customers were waiting to be served only added to the unprofessional atmosphere. The most frustrating part isn’t even the mistake itself—everyone makes mistakes. It’s the complete lack of professionalism, accountability, and basic customer service throughout the entire interaction. Being told that a customer who arrived after me would be helped first because of a personal relationship, being treated as though my frustration was amusing, watching an employee ignore my order while socializing, and then witnessing workplace drama play out in front of customers is not what anyone should expect when spending money at a business. In the end, I walked out without purchasing any food at all. After the blatant disregard for even the most basic customer service skills, I had no interest in giving this location my business. The takeaway? If you enjoy being treated like an inconvenience, watching employees prioritize personal relationships over paying customers, listening to staff openly complain about management while on the clock, and receiving customer service that ranges from indifferent to outright dismissive, then this is absolutely the location for you. Otherwise, I’d strongly recommend visiting literally any other location.
• 22

  20AC

  3 days ago
  3.0
  The staff is horrible. They barely greet you. The food is good but i had better chipotle at a different location. They usually over charge you for things. And they have flys roaming around by the food.
• LB

  Lauren Bratton

  Jun 8, 2026
  1.0
  i ordered online around 1:40 and it told me my order was ready at 2 but i ended up waiting until around 2:30 to get my food. they kept asking for my name but never did anything when i told them my order said ready at 2. they lost the receipt apparently so they quickly made my bowl after 30 minutes of waiting. then my bowl had barely anything in it… how are you going to make me wait an hour for an empty bowl? this location needs to work better during rushes and step it up.
• AD

  Austin Owens (DrTremendous)

  Jun 7, 2026
  2.0
  Do you like waiting for an absurd amount of time for simple food? You're in the right place! Guaranteed to take 3xs longer than it should to get food. Were you foolish enough to get in line? My sweet, summer child... You will have to wait for them to prioritize EVERY online order before they even look up to see if you are there. "But there are 6 people behind the counter" you say. Doesn't matter. They know they get paid by the hour not the order. Save yourself. Doordash if you want to eat from here.
• HS

  Helping Hand Solutions

  May 21, 2026
  2.0
  Why is there a Picture of McDonald’s instead of Chipotle? I’ve repeatedly had a poor experience at the Chipotle on South State Street in Westerville: flat service, skimpy portions, and overcooked rice. That doesn’t line up with what the company says it stands for. In a 2026 Yahoo Finance interview, CEO Scott Boatwright said, “If you want more, you should ask for a little more. I promise you, there’s never a team member on that line that is going to say no to you.” My visits suggest that message isn’t reaching this location. This is a call for better training, stronger quality control, and service that doesn’t make customers feel dismissed. Source: Yahoo Finance interview with CEO Scott Boatwright, 2026.

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