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McDonald's

3.6
(2,034 reviews)

Business Details

7679 Doc Drive, West Chester, OH
45069, United States
(513) 777-0008
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7679 Doc Drive, West Chester, OH
45069, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 7679 Doc Drive in West Chester, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.6
2,034 reviews
5 stars
797
4 stars
450
3 stars
338
2 stars
132
1 star
317
  • BZ
    Bayleigh Zimmer
    today
    1.0
    I wish I could put 0 stars down. I came through the drive thru and when pulling around our order on the screen was wrong I politely asked the woman at the window to read me back my order and she gave me an attitude I asked her to change things and she continued to be so incredibly rude and then yell something out the window at us and our order was still wrong twice they had us pull forward and our order was STILL wrong. Will not be coming back.
  • DD
    d8920
    3 days ago
    1.0
    Save yourself the hassle and go to a different location where the management isn't rude and disrespectful. This location is not open 24 hours as Google indicates. Management here will close up at midnight no matter how many cars were lined up before midnight.
  • RA
    Rich Adkins
    Oct 7, 2026
    1.0
    They could not find my order they sent me away told me to try it again. I came back with the same order number. They said it was still invalid. They sent me away and then when I called to complain to the general manager, he said always found your order but after two minutes, we throw it away terrible service terrible leadership every time we go there they never get our orders right they tell us that their app is incorrect information. Their McDonald’s app and the general manager told me that he knows he has issues with the staff. Just his staff was making fun of my wife over the headset and when she called them on it, another person came on the headset old. Somebody took my headset by accident that wasn’t doing that that was somebody else terrible food, terrible service, terrible leadership never will. I go back to the car location and I live in Carlisle shame on them. They could not get my 4000 points back that I gave for that order and I had to go to my bank to dispute it because they would not cancel the order nor give us 4000 points back and I did not get my food.
  • JC
    Jack Chang
    Oct 2, 2026
    1.0
    On 2026-10-02 at 7:24pm, asked for a bacon cheeseburger at drive thru. Clerk said “we don’t have bacon cheeseburger”, and instead suggested “a cheeseburger with two strips of bacon”. With a child in the back seat, and in a hurry to get home - sure, whatever. Checked previous receipts after I got home: Sure enough, from a purchase 2 weeks earlier: Bacon cheeseburger for 3.59 Vs today’s purchase: Cheeseburger (2.69) + 2 half strips of bacon (2.49) = 5.18 Unnecessarily running up the bill. Why? Just, why? I don’t think clerks at the drive thru receives a commission based on total sales during shift. (Or do they?) When it took an act of Congress to get the receipt today, I thought that was a bit odd.
  • AA
    ava
    Sep 30, 2026
    1.0
    Extremely rude staff. I go through the drive through to get a mcflurry with the last amount of money i had left from my paycheck. I am a student and a worker and do both every single day to pay for necessities like a car and helping take care of my family when possible. i get to the drive-thru and i try to pay for it but the lady at the drive-thru said my card declined. no problem. i didnt realize i didnt have enough money and apologize for the inconvenience and she just stares at me and says nothing. i explain to her that i dont have any other way of paying and that i was sorry and she didnt say a word just stared at me. whatever. i drive off - obviously thinking my card declined because thats what the lady at the drive-thru told me. i go about my week doing school and working late nights every day. one day i check my bank account to unfortunately see a giant $0.00 in my account and that all of my money is gone. i check my spending history, McDonalds. It took all of my money and never refunded back into my account even after it “declined”. I call 3 different times at different points of the day and not a single person picks up so i do what anyone else would do: I go back to the same store and explain kindly to a - what i think was - a manager with a very thick accent who gives me the nastiest glare ever about my problem, that i was sorry, and asked what she thinks. she looks me up and down and rolls her eyes and tells me theres nothing she can do and basically calls me stupid saying “if you paid for food of course it took the money out.” and “you should’ve came back right away. this is on you.” i tried explaining again that my card had supposedly declined, i never got any food, and the money should not have been taken out of my account in the first place. she scoffs and tells me to “take it up with the general manager” which wasnt there at the time and i really didnt want to do because i was trying to be as nice and as simple as possible. she raises her voice at me and is making it heated between us which i tried extremely hard to avoid especially as an introvert. i tried to explain that i will be coming back to talk to the general manager just like she had ‘requested’ if you even want to call it that, and she raises her voice and talks over me telling me that i should have never come in and that she refuses to do anything. its extremely confusing and exhausting when i was being extremely polite and calm and it quickly turns into something it wasnt. i assume that the bank is who i would call next, but the attitude i got for simply trying to resolve a problem that happened is ridiculous. She wasn’t even nice from the second she walked up to me- took multiple minutes for her to even notice i was there, didnt say a word to me just like the girl at the drive-thru, and staring at me like i was ruining her day. Gave me the worst attitude ever as i was trying to explain and apologize and then basically calls me stupid. I understand that maybe a refund wasnt possible since it wasnt that exact day- im not too sure how it works there, but she could have just said that. I am just a minor trying to do a lot for me and my family and I guess it was my fault for not realizing i didnt have enough money to begin with; but this is definitely not how you should treat customers let alone KIDS.

Frequently Asked Questions About McDonald's

What are the delivery hours at this McDonald's location?

Delivery is available daily from 4:30 AM until 3:30 AM the next day.

Is there a drive-thru available and what are its hours?

Yes, this McDonald's has a drive-thru open 24 hours, every day of the week.

Brand Certified Facts from McDonald's

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Certified October 11, 2026Yext Knowledge Graph
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