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Chick-fil-A

4.5
(1,468 reviews)

Business Details

7602 Trailside Dr, West Chester, OH
45069, United States
(513) 777-0200

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your West Chester Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Chick-fil-A
7602 Trailside Dr, West Chester, OH
45069, United States

Hours

Monday6:30 AM - 10:00 PM
Tuesday6:30 AM - 10:00 PM
Wednesday6:30 AM - 10:00 PM
Thursday6:30 AM - 10:00 PM
Friday6:30 AM - 10:00 PM
Saturday6:30 AM - 10:00 PM
SundayClosed
9/7/20266:30 AM - 10:00 PM
11/26/20266:30 AM - 10:00 PM
11/27/20266:30 AM - 10:00 PM
12/24/20266:30 AM - 10:00 PM
12/25/20266:30 AM - 10:00 PM
12/31/20266:30 AM - 10:00 PM
1/1/20276:30 AM - 10:00 PM

Menu

1 menu · 78 items

Explore offerings from Chick-fil-A on 7602 Trailside Dr in West Chester, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

78 items

Reviews

4.5
1,468 reviews
5 stars
1,102
4 stars
206
3 stars
73
2 stars
21
1 star
66
  • BC
    Brian Chalk
    Aug 25, 2026
    2.0
    I have never spit out Chick-fil-A for tasting bad until now. twice now I have had terrible quality food at this location. The chicken was not fresh and barely cooked to the point of not crunching and the bun was clearly stale. Truly disappointing but I will not be returning to this location.
  • DH
    Diane Huffman
    Aug 21, 2026
    5.0
    Excellent chicken sandwich, but I'm mostly impressed by the kind, never tiring service. While waiting for my take out I watched the staff interact. It's clear they care about one another and that caring is extended to the hungry strangers they interact with every day.
  • LL
    Lance Leicht
    Aug 21, 2026
    2.0
    I am a huge fan of Chick-Fil-A and the food and service at the restaurants, but unfortunately, this was probably the worst visit I have ever had at a Chick-Fil-A. The food overall was very tasty, as it always is, but my waffle fries were cold, they were in pieces and I simply wanted new fries that were not in piece were whole, as they should be, and fresh. However, when I went to the manager, Maddie, she had an attitude and we got into a verbal disagreement and REFUSED to fix the issue, or make it right for me, so a wonderful gentleman by the name of Patrick made it right for me and had to give me a coupon to make up for the managers incompetence and disrespect. He has been in customer service much longer than me and he made sure to make it right for me. It is really a shame that a manager at a CHRISTIAN ran franchise organization engages in fights with customers over something as petty as a container of fries. That is what, a $3 issue? And she only gave me a small, instead of a medium, due the fact that I already ate just a few fries out of the container that I took back? I mean, I had to taste if the fries were any good and they were not, but yet she holds that against me, and that was ridiculous in itself. That is egregious and preposterous. What she did was unethical and nearly caused a hostile environment. I realize that everyone has their bad days, but even then, this is just very unacceptable and wrong what her actions were. She should be reprimanded for her refusal to properly solve an issue with a customer and for arguing with me as a valuable customer to Chick-Fil-A's business. If the altercation would have escalated, I would have definitely went to the corporate office and I still might. What Maddie displayed was very unprofessional and inappropriate behavior for ANY position as a customer service associate for Chick-Fil-A, or any business that deals with customers. In my opinion, she is not mature enough for that position and needs to be disciplined. I may, or may not come back to this location, unless changes are made managerial wise. Do better Chick-Fil-A.
  • JA
    Joseph Amick
    Aug 18, 2026
    4.0
    If you fix the in-store dining room speaker (one of them has blown) I will make this a 5 star review. Let me know when completed and I will make it happen.
  • BS
    Big Shon
    Aug 18, 2026
    1.0
    I have been homeless on & off for 2 years through no fault of my own, but boy I cannot wait to get back home & COOK!!! I understand helping the customer is key here, however, the store cleanliness suffers badly and not just this location or Chik fil A, but just anywhere anymore! I worked at a place for several yrs where cleanliness & customer service are equally important… so I know it can be done. It has to be done consistently & all of these places are lacking severely. D asi many people on one shift- someone should be out handling cleaning at ALL times. If all glass , bathrooms, and tables are dirty, how is the cleanliness handling my food? Sometimes I don’t even like to go in a restaurant especially before eating my food! I just know none of these restaurants are getting my business once I secure a place where I know my hands & the areas where I prepare my food are clean!

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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Certified August 30, 2026Yext Knowledge Graph
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