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Chick-fil-A

4.3
(4,038 reviews)

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Warrensville Heights Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the Honey Pepper Pimento Sandwich or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Chick-fil-A
4001 Richmond Rd, Warrensville Heights, OH
44122, United States

Hours

Monday6:30 AM - 10:00 PM
Tuesday6:30 AM - 10:00 PM
Wednesday6:30 AM - 10:00 PM
Thursday6:30 AM - 10:00 PM
Friday6:30 AM - 10:00 PM
Saturday6:30 AM - 10:00 PM
SundayClosed
9/7/20266:30 AM - 10:00 PM
11/26/20266:30 AM - 10:00 PM
11/27/20266:30 AM - 10:00 PM
12/24/20266:30 AM - 10:00 PM
12/25/20266:30 AM - 10:00 PM
12/31/20266:30 AM - 10:00 PM
1/1/20276:30 AM - 10:00 PM

Menu

1 menu · 73 items

Explore offerings from Chick-fil-A on 4001 Richmond Rd in Warrensville Heights, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

73 items

Reviews

4.3
4,038 reviews
5 stars
2,488
4 stars
804
3 stars
307
2 stars
150
1 star
289
  • JE
    Jamie Edwards
    Aug 14, 2026
    1.0
    This is a really badly run chick fil a. Waited for 22 minutes to get our food. Had to chase them to have it bought to the table. Looks like they marked the order “carry out” when it was “dine in”. Ironically the worker that did it was training new staff. Got a very tepid apology for the wait. For a 22 minute wait, I would have expected more. Watched a worker bring trash with a hole in it spraying stuff all over the floor front the entrance to the register. No one cleaned it up. Clearly not the normal service and organization you’d expect for Chick fil a.
  • ML
    Mastermind Your Business LLC
    Aug 7, 2026
    1.0
    First time ever that service was ridiculously poor. The young lady that where's the scarf is horrible in the drive thru line. No salutation, asking "is that it?", carrying on a full conversation with co-worker while I'm just sitting there then they both walk away to say something to another co-worker so I pull up to the board then she comes up and blocks the board and says "how can I help you?", no eye contact etc..... this was the first time ever experiencing this. I hope the last. Normally this restaurant gives good service but I've noticed over the last year or so the transition in service. Respectfully,
  • LS
    Lucien Slava
    Jul 17, 2026
    1.0
    The food is always great at Chick-fil-A, but the professionalism could use improvement. There are too many staff members there. The front staff is very distracted by their co-workers and should have more positive attitudes.
  • TJ
    Tyell Johnson
    Jul 16, 2026
    1.0
    I just had one of the worst customer service experiences I've ever had at a Chick-fil-A location. I waited in line for approximately 30 minutes. When I finally got to the speaker , I informed the employee that I had two separate mobile orders. After confirming that they were two different orders, I was placed on hold while they looked them up. The employee returned and told me they had found the orders and that I could pull forward because they were being prepared. When I got to the window, I only received the items from my second order — a small fry and an ice water. I explained to the Team Leader that I had already confirmed both orders with the employee at the speaker. Instead of helping resolve the issue, the Team Leader repeatedly told me I would have to go back around and wait in line again. I explained that I had already been waiting for around 30 minutes and even offered to pay for the missing order again if necessary because I didn't want to spend another half hour in line. The Team Leader insisted that I had not been waiting that long and stated that their system only showed orders going back 9 minutes. However, I showed her a screenshot on my phone showing that 28 minutes had already passed since placing the order. I've managed teams and customer service operations for most of my career and hold an MBA, so I understand that mistakes happen. What was disappointing was not the mistake itself, but the way it was handled. The interaction felt dismissive and unprofessional, and unfortunately this is not the first negative experience I've had at this location. Based on my experience, it feels like orders may be cleared from their system quickly to improve drive-thru timing metrics, even when customers are still waiting. Whether that's the case or not, customers shouldn't be told their wait time didn't happen when they can clearly document it. This was by far the worst experience I've had at a Chick-fil-A restaurant.I just had one of the worst customer service experiences I've ever had at a Chick-fil-A location.
  • MK
    Mark Kauffman
    Jul 14, 2026
    1.0
    Absolutely terrible service. Never did get my frosted lemonade and strawberry shake. Got tired of waiting and eventually got my money back. I will never go to this location again.

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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Certified August 16, 2026Yext Knowledge Graph
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