RK
Ryan Kartune
Sep 24, 2026
Absolutely unacceptable experience. I placed a delivery order, and my sub wasn’t even made correctly. Mistakes happen, but what happened when I called the store to have the issue corrected was completely unacceptable.
Instead of trying to resolve the problem, I was actually cussed out by the employee on the phone and then hung up on. I spoke with the manager afterward, thinking the situation would finally be addressed, but apparently not. Nothing was done to make the situation right—not even a refund, not even points added to my account, absolutely nothing.
So I paid for food that wasn’t made correctly, was treated completely disrespectfully when I called about it, and then received zero effort from management to rectify the situation on my end.That’s not customer service.
I will absolutely think twice before ordering from this location again. If this is how they treat customers when there’s a legitimate problem with an order, they clearly don’t value their customers or their business.
DS
Daniel Stenger
Sep 14, 2026
Friendly staff. Fresh food.
Took 25 min. To get two subs, staff very rude and not friendly, several tables were dirty
I went in to place a takeout order on Friday, 9/11/26, around 5:30 PM, with my husband and unfortunately the gentleman working at the time was extremely rude. His attitude was completely unnecessary and made what should have been a simple takeout experience very unpleasant. Customer service matters, and I hope management addresses this because there was absolutely no reason to be rude to my husband like that for simply asking questions about the menu. Will not return
MW
Michelle Werneke
Sep 9, 2026
Always fresh, family favorite for our area in Strongsville Ohio. Very pleasant staff.