For the most part they do good
But most of the time they don't listen to my order and I have to repeat everything
I don't know if it's a problem with your speaker at your drive-thru or what
But your people always screw up my order
LISTEN TO YOUR CUSTOMER DON'T THINK OF ANYTHING ELSE
SERVE ONE CUSTOMER AT A TIME
AND GET RID OF THE OPEN SHELF BY THE WINDOW
THERE SHOULD BE NO OPEN FOOD BY A WINDOW WHERE GNATS AND BUGS AND STUFF CAN GET ON IT
DO IT NOW OR I WILL REPORT YOU TO THE PORTAGE COUNTY HEALTH INSPECTOR....
LD
Lakin Dillard
Aug 13, 2026
I placed a mobile order. It took me 10 mins to get to the location so for me to only have to sit there for another 15 mins. The inside was not open either. Then I tried to call and it said that the mailbox was full. I could not even get a refund or some type of credit. No one answered the door or the phone. Ughhh
AA
Abdullah Alsaffar
Aug 9, 2026
We order from this Dunkin in Streetsboro pretty regularly, and I genuinely cannot remember the last time we received a complete, correct order without something being missing.
Mistakes happen. I completely understand that. But when it happens practically EVERY SINGLE TIME, it’s no longer an occasional mistake—it’s a consistent problem with how this location is being run.
We’ve had to turn around and come back multiple times because something we paid for simply wasn’t in the order. What makes it even more frustrating is the response when we return. Most of the time there’s barely an acknowledgment of the inconvenience, let alone an apology. No “sorry about that,” no attempt to make it right—just hand over the missing item and move on.
At this point, checking every single bag before leaving shouldn’t be the customer’s responsibility, but apparently it is at this location.
I’m not expecting free food every time someone makes a mistake. I’m expecting the basic service I paid for: give me everything I ordered. And if you mess up and make a customer drive back to the store, at minimum acknowledge it and apologize.
Once or twice is understandable. When it becomes the expectation every time you order, there is clearly a management or process problem that needs to be addressed.
I've been there 3 times since the new owners took over and the service is so slow even though they have 6 plus people working. I ordered an ice coffee with caramel and cold foam and I get to work take a drink and it is ice tea. How do you mess that up? The other 2 times the messed up hot coffee orders. I will never give them business again. You need to shut down, have professionals come in and train their entire staff!
JW
Julie Wolfe
Jul 10, 2026
Ever since they have gone into new ownership, the place has really gone downhill . The staff is anything but friendly. They never give you any napkins. And recently, I go there iand pay cash, and they said, we don't have any change. Is that okay?No !!!That is not okay. So I go back again about two weeks later.Tried it again, go to pay cash, and they said, we can't take cash.We can only take card.I said, i'm not giving you my card.I said I have the exact amount of change and they would not take my money until I give them a card.Which I did not do. Is this some kind of scam or something. Not going back again. Service is horrible, and so are the people