Certified by Chipotle Mexican Grill • May 17, 2026
Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • May 17, 2026
Certified by Chipotle Mexican Grill • May 17, 2026
Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM
Reviews
2.6
460 reviews
5 stars
114
4 stars
58
3 stars
36
2 stars
35
1 star
217
EH
Evan Nagao AKA Evan From Heaven
May 2, 2026
2.0
They were so slow to open. I’d recommend don’t come at opening at 10:45am because they likely won’t be open yet.
EE
Eugene
May 1, 2026
2.0
This is a sad one. "Extra" would hardly be visible, portions are small. Take out lane has a tortia toaster but they don't use it. So, in case you are up for a small portion of cold food - this is the one for you.
MA
Mitchell A
Apr 29, 2026
1.0
There was a dead bug in my partner's burrito bowl, which is gross as it is. Upon taking it back, was told we need to go online to request a refund. Unfortunate all around, should have been handled on site.
Update, they offered us 200 points (~$1). Pathetic!
DK
Danna K
Apr 25, 2026
1.0
By far the worst chipotle location. I used to go out of my way to visit this store when it first opened, but it has taken a turn for the worse. The staff here clearly would rather socialize with each other and smoke outside the store directly next to the drive thru line. The girl who works the takeout line in the evenings completely ignores the drive thru window. A few weeks ago I waited 40 minutes in the drive thru, but I decided to give them another chance and waited an hour and a half this time. My food had been ready both times and was ice cold when I got to it. When they finally came to the window, the person said nothing and just stared. When I asked for them to fill the soft drink I purchased, the person took the bag back inside, set it down, and took an additional 10 minutes to fill 1 lemonade and then almost forgot to give me my order. Another time I was here she told me that someone stole my order, I basically had to beg them to remake it. Unsure how someone could steal my order when they have to hand it to the costumer through a window. Another time I was in store waiting and a costumer was complaining about waiting an hour and the cashier said “it’s not a fast food restaurant.” What is it then? I’ve worked in the food service industry now for over a decade and always side with the employees, but this one is absurd. Judging by my multiple terrible experiences and the other reviews on here, I think it’s time for corporate to get rid of everyone — especially management for allowing this — and start over before the store closes for good. Do yourself a favor and visit one of the other locations in the area.
SB
Sean Bessette
Apr 21, 2026
2.0
If you come here, expect to wait at least 30 minutes in line and another 30 minutes for your order to be completed. As a former food service worker, I never blame the employees, so clearly this establishment has serious management issues. Yikes!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Downtown Shaker serve?
Chipotle Downtown Shaker offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Downtown Shaker?
Chipotle Downtown Shaker is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Downtown Shaker located?
It is located at 3530 Warrensville Center Rd, Shaker Heights, OH 44122, US.
Can I order Chipotle food online or through an app?
Yes, you can order online at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
How does Chipotle ensure the quality of its ingredients?
Chipotle uses only 53 real ingredients, prioritizing those sourced from farms with humane and sustainable practices as part of its 'Food with Integrity' principles.
How can I contact Chipotle Downtown Shaker via email or phone?
You can email them at OH.4078.DowntownShak@chipotle.com or call +1 216-716-1114.
Does Chipotle offer a rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What dining options are nearby Chipotle Downtown Shaker?
Nearby dining options include Wendy's, Mendel's KC BBQ, Saffron Patch (Indian and vegetarian), Matsu Japanese Restaurant, and Chic N Batter cafe.
Are there transit options near Chipotle that can help me get there?
Yes, the van aken blvd at warrensville center road bus station is close by, making it easy to access Chipotle via public transit.
What other services and amenities are near Chipotle Downtown Shaker?
Nearby services include beauty and spa options like King Kutz Barber Shop and Lash Loft, medical centers like Insight Clinical Trials LLC, and convenience stores like 7-Eleven and ampm.
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