Sonic Drive-In

Reviews

• PP

  Push To Pull

  5 days ago
  1.0
  The smasher burger used to be pretty good but after like 4 orders of progressively worse and worse burgers, they gave me some kinda burnt burger frisbee with burger scabs falling off the ends. I do not expect fine dining in fact I would say I have a shockingly low bar for edible but a burger with a crunchy middle is concerning.
• SS

  Sara

  Sep 29, 2026
  1.0
  Ordered on the app. Waited 20 minutes, which was fine. I understand being short staffed. Went to the drive thru to add on an item to my order, the girl at the drive thru said I could order on the app. I asked why I couldnt just order at the DRIVE-THRU and I've been waiting for my mobile order and thought it may be quicker...she couldn't hear me. So I said ill just pick up my mobile order. She said to pull around. Waited another 10 minutes in a line. Got up to the window and the girl said she already gave my order to another dasher. I said I ordered for me, on the mobile app, and showed it to her. She wasn't helpful so I asked to talk to the manager. I HATE being that person. The manager said they had nothing to do with the app 🤦‍♀️ I explained everything and asked for a refund. $9.95. She gave me a receipt and said to call the number to get a refund. At this point, 40 minutes, no food, no refund. I called the number and noticed the receipt wasn't my order. I spent another 30 minutes with customer service to tell them I just want the refund. I've been here a few times and always had to wait, and had no problem doing so. But this girl did not want to listen to a very simple thing that would have easily been fixed, had she listened that I had a MOBILE order. She acted very airheaded. Anyway, I don't trust going back as long as she is still working there. I'm sure by now they seen my order and maybe it has dawned on them. I only ordered 2 things, a drink and chicken bites.
• TB

  tyler braddock

  Sep 25, 2026
  1.0
  Probably one of the worst experiences I've had at a fast food place. Ordered one drink and was told they are short staffed so it'll be about 30 minutes. After an hour of waiting someone else pulled and and they were told to go to the drive through window and was helped immediately. So I decided to go through the drive through for the order and was helped immediately.
• MY

  Mikayla Yoder

  Sep 20, 2026
  1.0
  The reviews are very consistent for a reason. The manager has no shame; if they cared, the reviews would be better. The staff would be better. I placed an online order and it said to check in on a screen at 810. I did that. The drive through had maybe five or six cars, nothing too crazy. The screen said my order was in the kitchen for 35 minutes. It got to the point where new cars were getting their food before me. I decided to get in line and it was another 15 minutes to get to the front of the line (even though there were only two people in front of me.) Silence from their end for almost ten minutes. I said, “hello?” And got an immediate response. I told them my situation and they told me to pull around, not a single car in front of me. What took them so long and why did I have to be the one to initiate conversation? They told me at the window they aren’t doing screen orders tonight. Okay, so why are they on? Why was I told to check in there? Absolutely ridiculous. I waited an hour at the store and the food didn’t even have the modifications we requested in the app. To the person obligated to replying to a certain number of reviews, don’t bother with this one. If you were sorry, I never would have waited an hour for my food.
• SS

  Slayerisgae

  Sep 19, 2026
  1.0
  Absolutely horrible experience at the Sonic today. I had placed a mobile order because I was on a time crunch, assuming that my order would be ready by the time I arrived. I went through the drive through, gave the name the order was under, and was asked to pull around. It took almost 10 minutes for them to get through the two cars in front of me, and when I finally got to the window, they had no clue what my order even was. It took an additional 5 minutes for them to find my order, and when I received it I was missing both my ranch and my sundae that I had ordered. Additionally, all of my food was cold as soon as I got it, and there was no mayonnaise on my burger, very disappointed.