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Dairy Queen Grill & Chill

3.9
(565 reviews)

Business Details

4009 State Rte 14, Rootstown, OH
44272-9720, United States
(330) 325-1314
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
4009 State Rte 14, Rootstown, OH
44272-9720, United States

Hours

Monday10:00 AM - 10:00 PM
Tuesday10:00 AM - 10:00 PM
Wednesday10:00 AM - 10:00 PM
Thursday10:00 AM - 10:00 PM
Friday10:00 AM - 10:00 PM
Saturday10:00 AM - 10:00 PM
Sunday10:00 AM - 10:00 PM

Menu

2 menus · 166 items

Explore offerings from Dairy Queen Grill & Chill on 4009 State Rte 14 in Rootstown, with popular meal deals, blizzard® treats, burgers & sandwiches, and cakes available at this location.

Dairy Queen (Food/Treat/Cake) - US

51 items

Menu

115 items

Reviews

3.9
565 reviews
5 stars
297
4 stars
104
3 stars
54
2 stars
34
1 star
76
  • DN
    David Nagle
    Jun 24, 2026
    1.0
    This place is horrible. We’ve been there at least three times in the last three weeks, and every single time we order ice cream, our Blizzards come out like milkshakes—not actual ice cream. What made it worse was the customer service. When pulling up to the window to pay, the employees were openly mocking customers over the way they talked on the speaker—while customers were right there. Completely unprofessional. I even tried calling the store, but no one answers the phone. The last time we went, I politely asked, “Can I actually get ice cream this time instead of melted ice cream?” They laughed and shut the window. Very disappointing experience. Unless management fixes both the product quality and employee behavior, we won’t be coming back.
  • KB
    Kaitlyn Bertka
    Jun 23, 2026
    1.0
    Terrible service. Kids not paying attention and sat there for over 15mipns iln drive thru line waiting on a simple order. Terrible.
  • AS
    Andrew Schaefer
    Jun 1, 2026
    1.0
    They pull every car, they have no clue how to be efficient in the slightest, I’ve gotten sick from there food on multiple occasions over 30 minutes for chicken tenders is crazy what are you doing back there slaughtering the chicken?
  • SO
    Sarah Ovian
    May 26, 2026
    2.0
    My s'mores blizzard had barely any chocolate in it????? 😭😭😭 I had to add my own 😔
  • FP
    Felicia Porter-Foster
    May 3, 2026
    1.0
    I had a very disappointing experience with Dairy Queen in Edinburgh/Rootstown on 14. I ordered two chicken tender boxes and a cheeseburger meal for my kids before heading into a night shift. When I got home the next morning, the food was still sitting there untouched. The kids told me the chicken tenders were hard, the fries were cold and stale, and the bread wasn’t even grilled properly. I called the store, and the employee(Asian lady) I spoke with told me it wouldn’t be a problem to come back in and have the meals replaced. Sounded simple enough. But when I returned, the situation completely changed. The employee then tried to say I was supposed to bring the food back (which was NEVER told to me), and started changing the story—claiming only two tenders in the pictures and videos I took to show her, were bad. That was not true at all, and I even had pictures showing the condition of the rock hard chicken,fries, and untoasted bread. I took pictures and would have brought both boxes back in, instead of tossing them, if that's what she had asked me to do. Instead of honoring what was promised, I was given attitude and only offered a 4-piece tender instead of a 6 pc i PAID for, because I didn’t bring the original food back—again, something that was never communicated to me in the first place. It took me standing my ground and escalating the situation, what should have been handled professionally from the start. Customer service matters, and so does honesty. If you’re going to promise a replacement, stand by it. Don’t change the story when the customer shows up, Or bc your in front of the owner. (Who was no help either btw.) Very disappointing experience overall.

Frequently Asked Questions About Dairy Queen Grill & Chill

What is the address of Dairy Queen Grill & Chill in Rootstown, OH?

Dairy Queen Grill & Chill is located at 4009 State Rte 14, Rootstown, OH 44272-9720, USA.

What are the operating hours of Dairy Queen Grill & Chill?

The restaurant is open every day from 10:00 AM to 10:00 PM.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 05, 2026Yext Knowledge Graph
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