Arby's

Reviews

• AH

  Ahh Hiii

  5 days ago
  5.0
  Amazing fast servicee😃👍
• MQ

  MM Qualls

  Sep 13, 2026
  1.0
  Arby's is my favorite fast food joint, which makes me even more disappointed to leave this review. I pulled up at 10p.m. sharp. I know exactly because I was checking the time against their closing time (wanted to make sure I wasn't pulling up at close). I had an hour to spare! Hurrah! The way the Asst. Manager Chandra treated me, you would think I was the rude person that shows up 15 minutes after close and expects to be served. I go out of my way to not be that type of person, which makes it so much more offensive when I get treated like I am that way. Upon reaching the speaker, it was a struggle to hear what she was saying, despite me turning the radio off and doing everything I can to minimize distracting noises. I recite my order in my customer service voice, which is clear enough for people to hear me at my much louder place of business. I barely hear her say pull up to the window at the end, without being given a total. I eventually get to the window. At this point, she opens the window and says nothing. She just stares at me, expecting me to do I don't know what. Finally she mutters something that might have been a number?? Then she goes, "What did you have?" You have a single lane drive-thru. Why don't you know what my order was?? But I recite the entire order again. A chicken cordon bleu, a classic beef n cheddar, a 6 pc mozzarella and a shirley temple. She starts doing something on the screen. Then, looking at the screen (therefore NOT in my direction) she says something. She apparently doesn't understand the concept of speaking in a clear, audible level so I have no idea what she's saying. After asking her to repeat herself 3 times I finally realize she's saying, "What size?" First of all, why don't you know what size? Second of all, what size for what? 3 of my 4 items come in multiple sizes. So I ask, "For what?" At this point she's already copping an attitude because apparently it's MY fault she doesn't know what my order is. It's MY fault she speaks so softly I have no idea what she's saying, especially when she's facing away from me. She answers incredible rudely to my question of, "For what?" "ThE ShIrLeY TemPLE?!?!" She finally shows she can speak up, but only to be surly!! A total of 16 minutes for me to get my 4 items at a fast food place. I get the bag with everything but the drink (the drink hasn't even been started yet) and I see the mozzarella is only a 4pc. I check against the receipt and see that's what she rang in. A 4pc. Fine. Not what I ordered but is what I paid for. At this point I just want to get away from this awful excuse for a manager. Now let's fast forward to getting home to attempt to still enjoy my dinner with my wife. Nope!!!! Not only was the mozzarella a 4pc, my chicken cordon bleu doesn't exist! I paid for a chicken cordon bleu, because I ordered a chicken cordon bleu. I unfortunately received, instead, a classic roast beef. This is a smaller, $1.90 cheaper sandwich which is not at all what I ordered. Overall, an awful experience. I find it incredulous that such a disrespectful person would ever be promoted to a level where she's in charge of anyone or anything. I actually went out of my way to visit this particular Arby's because I've always had good experiences with team members there. Regretfully, as long as this Chandra is present there I will be inclined to go to my 2nd favorite fast food instead (Wendy's here I come). I would love to change this to a 5 star review, but I cannot do so as long as Chandra (with her attitude and incompetence) is representative of Arby's.
• MM

  Maddy Muck

  Sep 11, 2026
  2.0
  Was so excited for my turkey ranch & BACON sandwich.. got everything minus the bacon. How do you forget something that is literally in the name of the sandwich? Edit to add.. got two of the sandwiches and neither of them had bacon. Thanks Arby’s!
• AE

  Angelina Estela

  Sep 3, 2026
  5.0
  Friendly and efficient staff.
• AM

  Ana MC

  Aug 20, 2026
  1.0
  So, what I love about this location is that it is open until midnight, I get off work and go to this place like twice per week to get food for me and my kids. They usually have my food ready between 5 to 10 minutes, and the service has been consistently good. Tonight I was told there was a 6-10 minute wait, which I agreed and paid for my food. But, to my surprise, all 3 employees went to the kitchen area and decided to not give me my food. I had to wait 35 minutes for my food, I had to honk and they came to the front several times and decided to ignore me. 35 minutes of wait is unacceptable to then come to the window, after honking several times, and to say, oh I am sorry for the wait. She brought the food, which was not fresh, and decided to leave the drive thru window immediately. I was a regular customer, but I am not coming back, especially after such horrible experience and customer service. The only reason I didn't leave was because I paid almost $20 and my kids and I were hungry and wanted the food we already paid for.