Wingstop

Reviews

• JD

  J .Dummitt

  Sep 25, 2026
  1.0
  I think this could be the worst Wingstop I've ever gone to. Placed an order by phone and was told 30 minutes when. I got there 30 minutes later the order had not even been started. People were placing their orders online sitting next to me on the bench and got their food before I did. When I complained I was told to place my order online if I had a problem. I would have left but I paid when I got there. Was told it would just be a minute. Then the food was terrible. They won't let you give a negative star but if I could I'd give a negative 5 stars
• CC

  Ciona

  Sep 13, 2026
  1.0
  I’m very disappointed with my experience at the Wingstop in Ontario, Ohio. This is the first review I have ever left because I typically don’t have time to sit here and type all of this but when my dad and I first walked in around 3–4 PM, we were greeted by a man who was very nice and told us someone would be up shortly to take our order. When the employee came to take our order, she was rude to both my dad and me and had a lot of attitude. I didn’t think much of it at the time because I understand that everyone can have a bad day, so I simply let it go. Later that evening, around 7 PM, I was at my friend’s house and her family wanted Wingstop, so we went back to pick up their order. When we walked in, the same employee recognized me and said, “Oh, you were here earlier.” I said yes, and she then said, “Oh, you’re the one who left me the bad review.” I told her that I had not left her a bad review. She then proceeded to look me up and down multiple times with what felt like a very disrespectful and dirty look. So now I am going to leave a bad review. What makes this experience even more concerning is that I later found out that this employee is a manager. As a customer, I would expect a manager to set an example for good customer service and professionalism, especially when interacting with customers. I understand that employees can have bad days, but the way I was treated on both occasions was completely unnecessary and made me very uncomfortable. I will not be returning to this location simply because of this. I hope management takes this feedback seriously and addresses the way customers are being treated at this location.
• EW

  Esaidre Welch

  Sep 12, 2026
  1.0
  the supervisor was extremely rude to my family. We just came for food and got an attitude 😬
• HD

  Hayden Drake

  Aug 27, 2026
  1.0
  Tell me how I ordered a delivery order, they gave me someone else's food, I call them and ask for a refund, they tell me they don't do refunds but they're happy to remake my order if I come get it, so I drive 18 minutes and wait 10 minutes in line just for them to tell me my food isn't done yet
• BR

  Bella Resin

  Aug 22, 2026
  1.0
  I know someone who ordered food and asked me to retrieve it because they were sick. I explained that I had previously had an issue with the manager, and that she likely wouldn’t serve me because she’s upset about a Facebook review I left. I still agreed to go because I was asked to. I personally will never eat at or spend money at Ontario Wingstop again, but I can’t control where everyone else chooses to eat. The manager asked me who I was, and yes, I am the person she thought I was. She told me I wasn’t allowed in the store. I explained that the food wasn’t for me, but I had already told the person who asked me that me going there probably wasn’t a good idea. He wanted Wingstop, though, so I went anyway. Long story short, the manager refused to give me the man’s food. Honestly, that’s just more proof of the poor customer service I’ve experienced there, especially considering they had already messed up my own order TWICE before the previous verbal altercation. Anyway, she told me I was trespassed from the store. 🤷🏽‍♀️ I honestly don’t care. They are, without a doubt, the WORST Wingstop I’ve ever dealt with—from here to California. I just wish my friend would stop eating there too. 😂 But that manager definitely needs a review on customer etiquette and professionalism, because ALL of this could have been avoided from the beginning.

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