Jimmy John's

Reviews

• MD

  Melissa Dennis

  May 7, 2026
  1.0
  I normally don’t leave reviews, but my experience at Jimmy John’s in North Ridgeville was extremely disappointing from start to finish. Yesterday, I placed a mobile order through the Jimmy John’s app and received both an in-app confirmation and an email confirmation with an order number. When I arrived at the drive-thru, I gave my name and stated I was there for a mobile app order. The employee handed me a bag with only one sandwich in it, and the name on the receipt wasn’t even mine. I politely explained that this was not my order and that I had ordered two sandwiches. Instead of checking, the employee immediately told me I “must’ve ordered somewhere else.” I showed her both my app confirmation and my email confirmation, and she still insisted the order “didn’t come through” and said she didn’t know what I needed to do. After I asked again for someone to double-check, she got an attitude and went to the back asking if someone had given out the wrong order. A gentleman then returned with my actual bag — which clearly had my receipt attached the entire time. Unfortunately, the problems didn’t stop there. When I got home and opened the sandwiches, one of them was completely wrong. I ordered a #3 tuna sub with added pickles and onions, but instead received a plain turkey sandwich with only lettuce and turkey. My receipt clearly showed the correct order. I called the store to explain the situation, and instead of offering a refund for the mistake and poor customer service, I was told they “don’t do that” and that I could come back for a replacement sandwich “on the house.” After already dealing with rude service and multiple mistakes, I had no interest in driving back up there. Customer service matters just as much as getting the order right, and unfortunately this experience failed on both. I honestly would rather drive an extra 30 minutes to another Jimmy John’s location than return to this one.
• EM

  Emily Markling

  Feb 20, 2026
  1.0
  Wrong order every time. I ordered a sandwich with chicken, dressing, lettuce, and tomato. I gave 1 star for each ingredient that made it onto my sandwich. They don’t do refunds because of the “manager policy”, only credits… I don’t want a credit after you messed up my order two times in a row. I’m not coming back.