Arby's

Reviews

• EE

  ErikwithaK

  Aug 11, 2026
  1.0
  I wish I could give zero stars. Not my first time eating here. Not my first time using their app and pickup food up there. It's generally been bad but never this bad. I submitted the order around 11:15, app said ready 5 mins but took me 10 to get there. I'm disabled and have to go through the drive through (which I selected in the app). Huge, huge line of cars waiting at the drive through. No problem, I can wait. After about 10 minutes I got up to the speaker. No one there. I waited several minutes. I asked if someone was there, no answer. Well OK, I have an order, I'll just get in line behind the other 4 cars in front of me and wait, which is what I did. Behind me were 3 cars waiting to order at the speaker. It was another 8 minutes or so waiting, and I noticed the cars behind me were no longer behind me - they had left. When I get up to the window, they are genuinely surprised someone is there. I let them know I had an online order under my name. This took several minutes while they were looking at each other and repeatedly asking my name. They then said Well we had to stop taking orders because it got too busy (what??). So it wasn't even started yet. I said no problem, this was put in now about 22 minutes earlier give or take, but I can wait more. After 2 minutes, they came back to the window and asked me to pull up. I looked in the rearview and there was no one behind me or at the ordering speaker. So I said, No, I've been waiting enough, I'll wait right here and will drink my coke (which hadn't yet been given to me). The worker said well you can say Please. I said Excuse me. And that's when I knew whatever I was going to get would be absolute trash. Pulled away from the window, later alerted Arby's, and they gave me a full refund, a solid 30 minutes after I ordered and expected food. I let my wife know, ordered at a stoplight from Jersey Mikes, and had food less than 10 minutes later. And with no weird attitude - amazing!! This location is garbage, I will never be back.
• NM

  nick morris

  Jul 21, 2026
  5.0
  Extremely nice people management very friendly very clean store
• SS

  Sandra Sorg

  Jul 14, 2026
  1.0
  I had to ask the drive thru person to repeat herself on arrival as she was not speaking into the microphone. Then my order was wrong, I was charged for items I did not ask for. Order was also overcooked. Order was amended but did not receive drink. When mentioned I was given an incorrect drink and charged for a larger size. Attitude was poor also. Will not frequent this store again.
• WC

  Wayne Collins

  Jul 9, 2026
  5.0
  Young ladies at drive-thru very thorough very kind and helpful
• JL

  John Lody

  Jun 22, 2026
  1.0
  The fries were cold, dried out, and leathery. They put stickers on the drinks that block the straw hole, and stickers on the bags so that they cannot be opened without a struggle mandating two hands! When I questioned this pointless practice, they claimed that it’s a corporate mandated policy. The staff is impolite and neglecting of customers. Arby’s used to be better, but they are one of the worst FFR chains still around today. Their food never tastes fresh anymore and they have lost all conscientiousness towards their customers. Boycott them until they either improve or go bust! Update: Arby’s now provides no customer service contact to cancel orders or offer feedback. This is a trend in restaurant chains who are in big financial trouble! They don’t care about your opinions, and they definitely don’t want you to be able to cancel an order once you’ve placed it. DO NOT GO HERE!!!