This profile is uncertified and using publicly sourced data
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Business Details
About
Cookie Shop
Fortune's Cookies, The Fortune is in the Flavor. Traditional cookies in non-traditional flavors. Fresh baked, from scratch, with love, they taste like a hug (Fortune’s favorite customer compliment). We try to be dietary needs-inclusive by offering several flavors in Gluten-free,Dairy-free/vegan and sugar free/keto friendly options. We offer shipping as well as local delivery and pick up at one of our locations. Great Northern Mall, North Olmsted or Matket 42, Brunswick.
Location
Hours
Monday11:00 AM - 8:00 PM
Tuesday11:00 AM - 8:00 PM
Wednesday11:00 AM - 8:00 PM
Thursday11:00 AM - 8:00 PM
Friday11:00 AM - 8:00 PM
Saturday11:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.