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Charleys Cheesesteaks

4.1
(326 reviews)

Business Details

5555 Youngstown Warren Rd. #8005, Niles, OH
44446, United States
(330) 505-9722
https://order.charleys.com/menu/eastwood-mall/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
5555 Youngstown Warren Rd. #8005, Niles, OH
44446, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday11:00 AM - 6:00 PM

Menu

1 menu · 94 items

Explore offerings from Charleys Cheesesteaks on 5555 Youngstown Warren Rd. #8005 in Niles, with popular limited time only, specials & offers, cheesesteaks, and protein box available at this location.

Menu

94 items

Reviews

4.1
326 reviews
5 stars
207
4 stars
41
3 stars
27
2 stars
17
1 star
34
  • CJ
    Clyde Jones
    Sep 11, 2026
    1.0
    This is a horrible customer service place. I went there at lunch time to buy me and my family something to eat . I was also working driving for Uber. I ordered the food for my family and told them that I also had an order to pick up for Uber. The guy that was working there told me that he would not serve me because I was driving for Uber. He said it was a policy from the company which I found out later was not true. So I did not get the food for my family because he became irate talking loud and at 12:00 in the afternoon there was a lot of people there very embarrassing. I have since sent seven letters to customer complaint I have also called there many times and it has been now over one month and I have not received anything from the complaint department of what they're going to do if anything about the ignorance of one of their employees working at the register. To this day it shows that Charlie's cheesesteaks are not about customer service. The food was already substandard to begin with I'm surprised that they stay open but they are in the mall but this goes to show you that the managers and the general managers could care less about the customer . I will continue to go higher and higher up the chain if I can just to make sure that we get Justice for people like this guy here that just ignorantly would not serve me and my family because I was picking up food for another family
  • JM
    John Mullins
    Jun 30, 2026
    1.0
    Excellent cheesesteaks, but the staff is horrendous. They constantly close at least 20 to 30 minutes before the scheduled time. Also you can't even call them because their phone is disconnected.
  • DD
    Daniel Douglas
    Jun 26, 2026
    2.0
    Overuse of condiments every time.
  • GP
    Gina Pritchard
    May 29, 2026
    1.0
    To the little man running the register. Dropping the “N” bomb is never ok. Regardless of the situation. Also to the lady cooking, change your gloves. No one wants food from you after you adjust your pants, underwear, apron etc with your gloves on.
  • DC
    Dominic Chambers
    Apr 28, 2026
    1.0
    If you close at 9pm, why cant I order food at 8:40pm..... there was still 20 minutes left. If your store closes at 9, you should be open and ready to serve the public until 9 then start the rest of your closing process. This is a bit ridiculous

Brand Certified Facts from Charleys Cheesesteaks

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Certified October 04, 2026Yext Knowledge Graph
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