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McDonald's

3.2
(999 reviews)

Business Details

5421 New Albany Rd W, New Albany, OH
43054, United States
(614) 775-5000
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5421 New Albany Rd W, New Albany, OH
43054, United States

Hours

Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday6:00 AM - 10:00 PM

Reviews

3.2
999 reviews
5 stars
292
4 stars
207
3 stars
167
2 stars
90
1 star
243
  • EA
    Emily A
    Apr 27, 2026
    3.0
    This location is hit and miss on customer service. Speed is almost always slow. I don't think they staff enough people. Mornings seem like 1 person is taking the order, preparing the food, and handling the window. It's really not that hard to staff the appropriate amount of people, especially during peak hours. I have canceled mobile orders, like I did yesterday because there was a line at the drive thru and it didn't move at all in at least a minute. But when there is actually no one in line, they have asked me to pull forward and wait for my order. They have gotten better paying attention to modified orders.
  • SS
    Shashidhar S
    Mar 14, 2026
    1.0
    Worst parking experience wish they thought before building the place. Some can work and others are just watching, wish all work and wont take 30 mins for one order.
  • JC
    Jonathan Casbohm
    Feb 24, 2026
    3.0
    I refuse to rate McDonalds above a 2 in service ever again. Not sure which location was which but breakfast day 1 my son says "dad they burned my sandwich" and day 2 different location he says "well at least they didn't burn my sandwich this time." This is essentially what you can expect from McDonalds these days, never a consistent experience.
  • AS
    Albert Spencer
    Feb 9, 2026
    1.0
    There was a time that a Big Mac was the burger to get. I admit it was not good for you but it shore tasted good, and fresh There was also a time when the mcdonalds French fries were the best tasty fried you could get. I remembered when I was a young co- op student I would eat maconalds bic Mac and fries on a regular basis. Those days are long gone thank goodness. Today the Big Mac looks like someone just " slapped" it together any kind of way. And it has no taste whatsoever. The French fries are just greasy. I have noticed this about all the resteraunts especially the fast food. The food no longer has an quality taste it once did and the same is true for Wendy's and Burger King. Sorry to say that but the quality of food especially at fast food resteraunts has decreased significantly.
  • PE
    Philip Eben
    Jan 30, 2026
    5.0
    Great location, food and service

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in New Albany, OH?

McDonald's in New Albany, OH operates from 6:00 AM to 10:00 PM every day of the week.

Is the McDonald's drive-thru service available and what are its hours?

Yes, the McDonald's drive-thru is open daily from 5:00 AM until midnight.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 17, 2026Yext Knowledge Graph
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