Location.com logo
Gotta love more™.
Brand Certified

Donatos Pizza

3.3
(387 reviews)

Business Details

5525 New Albany Road East, New Albany, OH
43054, United States
(614) 855-7060
https://www.donatos.com

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Donatos Pizza
5525 New Albany Road East, New Albany, OH
43054, United States

Hours

Monday11:00 AM - 11:00 PM
Tuesday11:00 AM - 11:00 PM
Wednesday11:00 AM - 11:00 PM
Thursday11:00 AM - 11:00 PM
Friday11:00 AM - 12:00 AM
Saturday11:00 AM - 12:00 AM
Sunday11:00 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Donatos Pizza on 5525 New Albany Road East in New Albany, with popular pizza, calzatos, subs, and sides available at this location.

Donatos Pizza Menu3

50 items

Reviews

3.3
387 reviews
5 stars
164
4 stars
51
3 stars
28
2 stars
35
1 star
109
  • DE
    D Ell
    2 days ago
    5.0
    Order at the counter and eat in or takeout.
  • HN
    Heidi Nocks
    Jun 15, 2026
    1.0
    I've never in my life had such terrible service. I ordered off of donatos.com and food showed up 25 mins late and it was all cold. Mentioned it to the driver and their response was sorry I'm doordash you will have to call and talk to the store. I called the store and the young man whom says he is the manager (rob) had no people skills and basically told me to kick rocks and call doordash... what a way to run a company. Jim and Jane would be so disappointed in how their business was handled.
  • KB
    Katie B
    May 31, 2026
    1.0
    Really unfortunate I wasn’t told when I called and requested delivery they use door dash and have no driver and I didn’t request door dash to deliver. If I was told prior I would have known why it was taking so long. I called at 4:04 pm was told the food would be here in 30 to 35 mins it’s 5:15 pm still no food. However I did get an email at 4:45 pm my food left the building however I also received a message that they were still looking for a driver and one isn’t ready yet that’s why it’s taking so long. So I called the store again and said I was told my order would 30 to 35 mins and an email it left the building, is my food still there ? They confirmed it was still under a heat lamp waiting to be pick up but the email says different so I wonder whose order that was. I asked for for a refund cause this is just stupid. I’m so done it’s the only one by us. Heads up it’s a Sunday they have no drivers available at 4 pm 🤷‍♀️ I’m sorry to leave a bad review but to be mislead by you guys really sucks and to be lied on an email my food left the building and I called again and again and come to find it out never did 🤷‍♀️ not cool just wanted some pizza
  • KB
    Kirsten and Rusty Dell Bell
    May 2, 2026
    5.0
    Well, this was an interesting, refreshing surprise! I haven't ordered from this Donato's for several years, and I almost drove up to Sunbury instead (and not just because I can't get to New Albany from here). I ordered a sub and a small pizza. They were both ready when I arrived, right at 6:50, the pick-up time, and the food was hot and tasty. The young man at the window was very friendly and helpful. I was sort of violating doctor's orders to watch my sodium, so I may not be back again for a bit. But, if I need a cheat night in the future, and I'm craving a Big Don sub, I'll give them another chance.
  • SA
    Shawn Alexandria
    Apr 25, 2026
    1.0
    If there was a way to place a bet on whether your order would be correct or not, you would be filthy rich by betting against this location. There is no way they can be this consistently incompetent without doing it on purpose. I can't remember the last time I got an order delivered correctly from this location. This spans multiple years so it can't be blamed on an isolated instance of poor staffing. The Browns will win back to back to back Super Bowls before this Donatos can deliver an accurate order. Yes, the Browns will do something even the Chiefs couldn't do before this Donatos delivers an accurate order. You would probably be better off ordering something that you don't want at all, and then you might have a chance of actually getting something you want.

Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza famous for?

Donatos Pizza is famous for Edge to Edge® toppings on a crispy golden thin crust.

What are the operating hours of Donatos Pizza in New Albany?

Donatos Pizza is open from 11:00 AM to 11:00 PM on weekdays and Sundays, with extended hours until midnight on Fridays and Saturdays.

Brand Certified Facts from Donatos Pizza

This information is certified by Donatos Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 05, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: