Certified by Chipotle Mexican Grill • Sep 06, 2026
Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
Dine-inAvailable
DeliveryAvailable
TakeoutAvailable
Credit cardAvailable
DebitAvailable
Mobile paymentsAvailable
LunchAvailable
DinnerAvailable
VegetarianAvailable
VeganAvailable
[Free/Paid] wi-fiAvailable
RestroomAvailable
Free parking lotAvailable
On-site parkingAvailable
Welcomes familiesAvailable
Kid friendlyAvailable
Location
Certified by Chipotle Mexican Grill • Sep 06, 2026
Certified by Chipotle Mexican Grill • Sep 06, 2026
Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM
Menu
1 menu · 50 items
Explore offerings from Chipotle Mexican Grill on 9825 Johnstown Rd in New Albany, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.
Chicken, White Rice, Black Beans, Cheese, Taco Lettuce, Fresh Tomato Salsa, Tomatillo-Red Chili Salsa, Sour Cream, and Guacamole. Includes 2 large bag of chips and 8 taco-sized flour tortillas.
Steak, White Rice, Black Beans, Cheese, Taco Lettuce, Fresh Tomato Salsa, Tomatillo-Red Chili Salsa, Sour Cream, and Guacamole. Includes 2 large bag of chips and 8 taco-sized flour tortillas.
Sofritas, White Rice, Black Beans, Cheese, Taco Lettuce, Fresh Tomato Salsa, Tomatillo-Red Chili Salsa, Sour Cream, and Guacamole. Includes 2 large bag of chips and 8 taco-sized flour tortillas.
Your choice of freshly grilled meat or sofritas wrapped in a warm flour tortilla with rice, beans, or fajita veggies, and topped with guac, salsa, queso blanco, sour cream or cheese.
Your choice of freshly grilled meat or sofritas served in a delicious bowl with rice, beans, or fajita veggies, and topped with guac, salsa, queso blanco, sour cream or cheese.
Quesadilla
Build Your Own Quesadilla
Cheese in a Flour Tortilla with your choice of meat, sofritas or fajita veggies and three included sides. Digital order only.
Your choice of meat or sofritas served with our fresh supergreens lettuce blend made of Romaine, Baby Kale, and Baby Spinach. Add beans, queso blanco, salsa, guacamole, sour cream or cheese and top it off with our signature Chipotle-Honey Vinaigrette.
Your choice of meat, guacamole or queso, and two toppings to go with a pair of crispy corn or soft flour Tortillas. Includes fruit or kid's chips and organic juice or milk.
I've been coming here for about the last year or so - mostly because it's the only Chipotle around Johnstown, and while I've never really had what I would consider a "great" experience here, my visit yesterday was actually enough to convince me that I need to drive much further to find a better location.
Walking into the store was atrocious. There was trash scattered all over the parking lot and even more scattered all over the front walkway from overflowing garbage bins. There were multiple Tobasco bottle cooking in the sun on outdoor tables which will make them go foul - but will likely just end up being put back among the others inside.
The condition of the kitchen was horrific. The prep areas and counters looked like a bomb just went off - which is inexcusable since there was literally no other customers there when I arrived. You guys DO realize your kitchen is visible to the customers, right? They were out of at least 4 ingredients (which happens almost every time I've been in) and is WILD because they only use about a dozen of them and there's always at least 6 people behind the counter. The only reason I'm giving two stars is because the girl who made my burrito actually made it so that it didn't fall apart - which was a first here.
As I was eating outside, I saw a "Now Hiring" sign in the window - and all I could think was to maybe train your existing staff to work cleanly and correctly first before binging anyone new in and teaching them to work like this. If I was the manager and saw this, I'd be absolutely LIVID. I suggest sending your staff next door to Jersey Mike's to see how real professionals do their job. Will not eat here again.
KF
Kai F.
Jul 31, 2026
5.0
I read the bad reviews and got really nervous but I’ve tried other chipotle’s in the area and was not very happy, so I still gave this one a shot. Idk if it’s just because of when I went, but around 8:15pm-8:30pm on a Wednesday, my pick up order was perfect! It was not ready when I pulled up to the window but they made it right away. The honey chicken was delicious, they gave me double meat like I listed, and all of the ingredients were delicious.
Also random but for the first time (for me) the chipotle queso was actually smooth and not gritty. Me & my husband loved it.
Chipotles can be veryyyy hit or miss depending on ingredients, staff, time of day, location, etc., but I enjoyed it!
AS
Abbey Spath
Jul 29, 2026
2.0
I enjoy eating at Chipotle, but I think it's strange that customers can't order a regular-sized quesadilla when dining inside the restaurant. The only in-store option is the kids' quesadilla, which isn't the same. If you want a full-size quesadilla, you have to order through the app instead. It would make much more sense to let customers order a regular quesadilla in person, just like the rest of the menu. I hope Chipotle considers changing this because it would make the ordering experience much more convenient.
DR
Danny Batista Ruiz
Jul 22, 2026
1.0
Takes way too long to get your food. I wanted to cancel my order and they couldn't do it so I was forced to wait
If you are coming here in break DONT DO IT
SC
Shannon Cunningham
Jul 14, 2026
3.0
Service was good. Food was excellent. But the place was gross. We went around 8pm, so just after the dinner rush. But not a single table was clean. And the tables were all unoccupied. But with trash and food waste on all tables. Since there wasn't a single clean table inside, we sat outside. But the table was super annoying and kept teetering up and down. Went in and got a stack of napkins and put them under one side to stop the bouncing table. But overall not happy we couldn't sit inside with the AC. We paid the "for here" fee. I should have looked around and instead taken it "to go."
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on Johnstown Rd in New Albany serve?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at 9825 Johnstown Rd?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in New Albany?
It is located at 9825 Johnstown Rd, Franklin, New Albany, OH 43054, United States.
How can I place an order for pickup or delivery from this Chipotle location?
You can order online through Chipotle's website at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill offer a rewards program?
Yes, Chipotle offers a rewards program called Chipotle Rewards where you can earn free food and receive exclusive offers by signing up.
What is the phone number to contact Chipotle Mexican Grill on Johnstown Rd?
You can reach them by phone at +1 380-229-6010.
What nearby dining options are available around Chipotle Mexican Grill?
Nearby dining options include Blue Agave (Mexican and Latin American cuisine), Jersey Mike's Subs, SUBWAY, and Tim Hortons coffee shop.
Are there any fitness centers near Chipotle on Johnstown Rd where customers can visit before or after dining?
Yes, there are several gyms nearby including F45 Training New Albany, Soma Lab Fitness, Snap Fitness, Cross Fit New Albany, and PRISM Performance.
What beauty and wellness services are available near the Chipotle Mexican Grill in New Albany?
Nearby services include New Nails (nail salon), Saturday's (hair salon), Knockouts Haircuts for Men (barber and massage), and various physical therapy and chiropractic providers.
How can I connect with Chipotle Mexican Grill Johnstown Rd on social media?
You can follow Chipotle on social media platforms such as Facebook (https://www.facebook.com/chipotle/), Instagram (@chipotle), Twitter (@ChipotleTweets), LinkedIn, Pinterest, and YouTube.
Brand Certified Facts from Chipotle Mexican Grill
This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified September 06, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: