Brand Certified
Chipotle Mexican Grill
2.8(211 reviews)
Certified by Chipotle Mexican Grill • May 17, 2026
Business Details
9825 Johnstown Rd, New Albany, OH
43054, United States
Certified by Chipotle Mexican Grill • May 17, 2026
(380) 229-6010
Certified by Chipotle Mexican Grill • May 17, 2026
https://locations.chipotle.com/oh/new-albany/9825-johnstown-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4475
Certified by Chipotle Mexican Grill • May 17, 2026
About
Certified by Chipotle Mexican Grill • May 17, 2026
Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • May 17, 2026
Hours
Certified by Chipotle Mexican Grill • May 17, 2026
Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM
Reviews
2.8
211 reviews
5 stars
67
4 stars
20
3 stars
13
2 stars
17
1 star
94
- BDBenjamin Diesel2 days ago1.0Store apparently shuts down to take care of catering orders. I went to the store at 10:50am on a Sunday only to find that the store has hastily printed out sheets of paper stating they will not be open until 11:30am. I waited until they opened and went into the store to place my order. They were not fully stocked on all the normal menu options (aka peppers and brown rice) When i got to the register, I added a bag of chips to my order and went to pay, the gentlemen that was working the register, he claimed he didnt charge me for the bag of chips and I said thank you and held my hand out for the receipt. He fumbled for the recipe and as he read it handed me a larger soda cup. As I left the store, I noticed the receipt he had given me was for the customer before me. Overall, it was a rather frustrating experience and not one that I usually recieve from that location. I am inclined to not any fault with the staff as they looked to be thrusted into completing a very large catering order on what looks to be short notice. The food was good per usual, however, I feel some policies were either not followed for handling catering orders, or the company procedure for handling large catering orders is flawed. I would much rather have talked to someone at chipolte, but I was unable to find a number to call to talk to a human about it as Chipotle's ai chat bot "Pepper" is less than helpful on dealing with anything other than online orders it seems.
- MKMax King3 days ago1.0Really disgusting, dirty and workers are extremely rude. Definitely should investigate this place.
- LVLaura ValleApr 30, 20261.0This has to be THE worst Chipotle location. Employees couldn’t care less. Out of heaps of ingredients. Tries to give you very small portions. Inconsistent service. Now, will only make quesadillas if you order online. Just skip this location all together.
- DPDestiny PayneApr 24, 20261.0Just paid $9 for a freaking 3 pointer literally just rice and beans???!?!!? Ridiculous
- EEEmanuelApr 16, 20265.0Chipotle usually drops the ball with quality and quantity. This store on the other hand is perfect, good portions and freshness. Definitely coming back to this location
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on Johnstown Rd in New Albany serve?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at 9825 Johnstown Rd?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in New Albany?
It is located at 9825 Johnstown Rd, Franklin, New Albany, OH 43054, United States.
How can I place an order for pickup or delivery from this Chipotle location?
You can order online through Chipotle's website at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill offer a rewards program?
Yes, Chipotle offers a rewards program called Chipotle Rewards where you can earn free food and receive exclusive offers by signing up.
What is the phone number to contact Chipotle Mexican Grill on Johnstown Rd?
You can reach them by phone at +1 380-229-6010.
What nearby dining options are available around Chipotle Mexican Grill?
Nearby dining options include Blue Agave (Mexican and Latin American cuisine), Jersey Mike's Subs, SUBWAY, and Tim Hortons coffee shop.
Are there any fitness centers near Chipotle on Johnstown Rd where customers can visit before or after dining?
Yes, there are several gyms nearby including F45 Training New Albany, Soma Lab Fitness, Snap Fitness, Cross Fit New Albany, and PRISM Performance.
What beauty and wellness services are available near the Chipotle Mexican Grill in New Albany?
Nearby services include New Nails (nail salon), Saturday's (hair salon), Knockouts Haircuts for Men (barber and massage), and various physical therapy and chiropractic providers.
How can I connect with Chipotle Mexican Grill Johnstown Rd on social media?
You can follow Chipotle on social media platforms such as Facebook (https://www.facebook.com/chipotle/), Instagram (@chipotle), Twitter (@ChipotleTweets), LinkedIn, Pinterest, and YouTube.
Brand Certified Facts from Chipotle Mexican Grill
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