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Brand Certified

Chipotle Mexican Grill

3.2
(1,286 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Chipotle Mexican Grill
5375 New Albany Rd W, New Albany, OH
43054, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 5375 New Albany Rd W in New Albany, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

3.2
1,286 reviews
5 stars
452
4 stars
217
3 stars
113
2 stars
82
1 star
422
  • SP
    Skyler P
    3 days ago
    5.0
    The new management has really turned this place around all the food is delicious and the portions are perfect.
  • AS
    Andrew Shannon
    Sep 1, 2026
    5.0
    Don't usually leave reviews ever .. can't speak for evening shift but I can say the last 2 weeks of lunch time(11-1230) quality of food and service/crew friendliness has been top tier. Josh is extremely friendly as is the rest of the staff that I've encountered up front.
  • KS
    Kiera Smith
    Aug 31, 2026
    1.0
    Having that many young men work at night is absolutely crazy without anyone caring except for one kind gentleman who was there with the locks. The young man with the green hair literally telling me they’re outta chips and then when I’m done paying and his friend is getting his free food he offers him chips right in front of me . Everyone was standing around when I walked in I had to wait to get served because they were having conversations with each other. Then I watch a young man pour and plopping food into the old nasty containers that were already nasty and used. Cheese all in the guacamole, sour cream mixed in with the corn . Absolutely disgusting! A line of people waiting Also because they were walking away talking to friends and each other . When I left the girl behind be still had not ordered. I can’t believe that they are allowing the shift to be ran this way and then sorry to hear everyone cussing and not caring is also just a mess . Sorry I used to love this chipotle but tonight wasn’t okay . Hope they take this seriously ! And again thank you to the young man with the locks with the blonde who came and brought me chips from the back after be listened to the other boy tell me they were out! He was very kind
  • MM
    Mariel Macias
    Aug 28, 2026
    1.0
    If I could rate negative starts for this location, I would. I stood in line for 24 minutes during lunch and was still not even close to ordering. And any other time I've tortured myself to stay in line long enough to order, my meal has ALWAYS been incorrect. DO NOT GO TO THIS LOCATION. You will wait 45 minutes for incorrect food (or better yet, for someone to steal your order from the pick-up desk).
  • RM
    Randy Mullins
    Aug 20, 2026
    1.0
    The worst Chipotle out there. Consistently bad. We stopped going a couple years ago and decided to try it again. That was a mistake, nothing has changed. Bad food, stale chips and bad attitudes.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in New Albany serve?

Chipotle New Albany offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill in New Albany?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified September 06, 2026Yext Knowledge Graph
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