I rarely leave negative reviews, unless warranted but this experience was frustrating enough that I felt it needed to be shared.
My 14-year-old son and I called this Domino’s location to place a delivery order. This store is literally about a three-minute drive from my home, and we have ordered delivery from this location numerous times in the past.
When the phone was answered, I had my son place the order so he could practice ordering for himself. He provided our address, and the employee immediately stated that they do not deliver to our address. My son repeated the address, and she again insisted they did not deliver there.
At that point, I took over the call because I assumed we had somehow reached the wrong store. I asked which location I had called, and she confirmed it was the Central Avenue location—the correct store. I asked her to verify that she had entered the street correctly, and her response was, “I did spell it right, and nothing pops up, so we don’t deliver there.” She then told me I needed to call the Springboro Pike location.
I tried explaining that I live just around the corner from the Central Avenue store and have had delivery from this exact location many times before. Instead of listening or attempting to resolve the issue, she simply repeated, “You need to call the other store,” and then hung up on me.
I immediately called back. The phone was answered by someone who sounded exactly like the employee I had just spoken with. I explained that I had just been hung up on while trying to place an order. This time, she asked for my address, entered it, and then said, “Did you want to order? We deliver there.”
The complete contradiction from one phone call to the next was unbelievable.
I asked for her name, and she identified herself as Michelle. When I asked who had answered the phone before her, she stated there were two other employees there and that one had just left on a delivery. She insisted she was not the person I had spoken with. Whether that was true or not, it doesn’t change what happened. I then asked for a manager’s name and was given Liz and another manager’s name, but I was not offered any assistance, explanation, or information on how to reach them.
At that point, I thanked her for the information, ended the call, and ordered my son’s pizza from another restaurant.
The issue wasn’t simply whether there was a delivery error—it was the lack of professionalism. If there had been a system issue or confusion with the address, that could have easily been explained. Instead, I was told my address wasn’t in the delivery area despite years of deliveries, was repeatedly dismissed, and ultimately hung up on.
As someone who works in customer service, I understand mistakes happen. What I don’t understand is treating customers as though their concerns don’t matter. A little patience and professionalism would have completely changed this interaction.
This experience was incredibly disappointing, and I sincerely hope management addresses the customer service being provided over the phone. No customer should be treated this way when simply trying to order dinner.
This version stays factual, highlights the contradictory responses, and emphasizes the customer service failures rather than attacking the employee personally. That tends to have a stronger impact with both management and other readers.