Jackpot Street Food is a family-owned ghost kitchen brick-and-mortar business run by Rick and Kristen, of Mentor. The concept is an extension of their ever popular food truck Jackpot Chicken.
Jackpot Street Food’s concept was inspired by the globally growing sensation of restauranteurs to bring more of their creative food concepts to the masses but under one central location.
Rick and Kristen have been owning and operating restaurants in Lake County since 2015 and ventured into the mobile food business in 2016. Recently they decided to expand their brand and customer base by venturing into the fast-growing “ghost kitchen” industry.
Some of Jackpot Street Food’s signature concepts will be Jackpot Chicken, Munchies Mac, and Loaded.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.