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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Massillon, OH. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 5392 Wales Avenue Nw for the ultimate SONIC experience!
Eh... We ordered through the app and got a milkshake but when we got to the drive through they told us they would have ice cream the next day. She said I could request a refund through the app. When I did which took some time to sort it out they eventually credited me with enough points for a milkshake. I don't live by a sonic. They also didn't have lettuce because neither of our orders had it.
CL
Chris Lykens
Sep 3, 2026
2.0
Location was not very busy when we arrived. Very slow service, card reader at ordering screens inoperable. Ordered medium chili cheese fry, medium drink and Philly cheesesteak and a single order of the 5 piece chicken tenders. The drink and fry’s I received were smalls and the cheesesteak had cold white onions just tossed on it with very little cheese that wasn’t melted. The tenders were correct.
Then I check my receipt. We were charged for the correct sizes and then $1.50 for 2 things of ranch and then $8.75 for a combo meal that wasn’t ordered. So for $21 we were given the incorrect sizes and very subpar food. I would not recommend this location
JG
Josh Greenwood
Aug 28, 2026
1.0
Never had sonic before so decided to give it a go. I downloaded and placed an order on the app. Opon arrival I checked in to spot 8. After 30 min of sitting in spot 8 I called the store ,in which I was informed that they don't service spot 8. They informed me that since I checked in to spot 8 that I actually was t considered checked in . I was then directed to pull around the building and choose one of the spots with the self order screens . Once arrived at my new spot 12 or 13 I was unable to recheck in with the app because it does not allow for this . I then had to call the store again since the red button didn't seems to warrant any attention from staff at this time. Once my new check in spot was official I was informed that they were still preparing my food. After another 20 mins in my new spot 12 or 13 ,the spots are labeled sparatically, they finally brought out my food. After inspection I became aware that 2 of my items were missing and I once again had to call the store. They however brought out the missing items farely quickly and did apologize for the inconvenience. So finally after nearly an hour I was able to "savior" my very very well done burgers and almost inedible Philly steak that was prepared to from what I could assume to resemble and seasoned rock. I was able to wash it down with a very good slushy. I would recommend the slushy with the nerds. If you are starving and this is the only place open , I would beg for food on the corner. All in all I deleted the app and i won't be returning. Not a single part of the experience was worth the time and money invested. I wouldn't normally give such a bad rating especially since it was my first time and possibly just an off day ,but the whole experience left a "bad" taste in my mouth.
HR
Hannah Rose
Aug 22, 2026
1.0
We waited in line for an hour for 4 food items. Order was finally ready and it was wrong. Seemed like there were only two people working. Food was fresh at least!
RW
Robert Ward
Aug 17, 2026
1.0
Every time I go to this this location the food's always wrong well today I went there pulled in parked hit the button waited and waited finally the button wasn't flashing no more so I hit the button again I waited and waited and waited at this point I'll probably 20 or 25 minutes couple cars and other stalls same thing pull up hit the button get no response they leave anyway back to me I said okay I'll go through the drive-thru so I sit in the drive thru for a good 20 minutes when I get up there she gives me my water it's not right I said something she's like but I didn't charge you for it that was my mistake I get that but that's not what I ordered needless to say I'll probably won't never go back to this location they act like they don't care if you're there or not
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