TA
Torrey Allard
Oct 7, 2026
Extremely poor customer service!!!
I went through the drive-thru around 9:25 PM on Wednesday, October 7th and ordered a Medium Iced Cloud Pumpkin Dunkalatte ($6.19) with light ice.
When I placed my order, I was immediately met with an attitude from the male employee, who told me, “You’ll get less product,” simply because I requested light ice. I have ordered this drink with light ice before and have never had an employee respond that way.
When I got to the window, the female employee (pictured) handed me a drink that looked nothing like the drink I ordered and have ordered many times before. She took it back, added the foam, and handed it back to me before immediately slamming the window shut.
After waiting, the male employee came back to the window. I explained that my drink was still missing the pumpkin spice topping, and I also asked for the female employee’s name. While taking my drink, he responded, “None of your f*cking business,” and slammed the window shut.
The female employee then brought my drink back to the window while cursing.
I ultimately took the drink because I had already paid for it, but after the way both employees treated me, I was genuinely uncomfortable consuming it. I’m not accusing anyone of tampering with my drink, but their behavior made me question whether I could trust what I was being handed. That is an absolutely awful position to put a customer in.
To make matters worse, I wasn’t even given a straw.
This was completely unprofessional and unacceptable customer service. Customers should not be spoken to this way, especially over a simple request and an incorrectly prepared drink.
I sincerely hope this is not the type of customer service Dunkin wants representing its brand. I will be contacting both store management and Dunkin corporate to report this experience and request that it be addressed.
CE
Connie Egleberry
Oct 4, 2026
I dont care for the flavored drinks everybody drinks from these places. I drink Mt. Dew, Water, & 5 hour energy's, and occasionally lemonade. Seen the Halloween drinks, thought I'd give tye Sour Apple & Lemonade a try... and OH MY..... YUM!! Will be buying g it again 🤗
CW
cameron williams
Oct 3, 2026
I don’t typically leave bad reviews but this place is on a roll with taking 20+ minutes everytime I’m there, and the drinks just tasting terrible. The staff is also soulless and act bothered by your existence.
TH
Travis Haefer
Oct 2, 2026
This place is absolutely dog crap my wife normally goes and gets her coffee here and always complains to me about the time it takes to get it, so today I decided that I was going to get her coffee and then head home with it. I spend 10 minutes waiting on them to even take my order (I was the only car there besides the employees) then proceeded to wait another 15 minutes for my order. How hard is it to get 2 donuts and a medium coffee which may I add was cold when I got it. Now being a hot coffee it should not be cold when I am handed it. So not only did I waste 25 minutes of my life waiting for my order it was cold. While 6 employees are inside playing on their phones. Do better and do you job I'm surprised this place is even still open honestly.
I have been ordering the same sandwich twice a week for 9 months. I always change the cheese bc I like american better. I have only gotten the correct cheese maybe 4 times. The employees stand around talking instead of handing food out through the drive through and act like we are inconveniencing them. Maybe if you don’t want to work with food don’t work there.