We ordered at the kiosk and waited about 10 minutes for an older lady manager to say the order did not go through. They were having troubles with their system and wanted to make us repay. We said that we were not going to repay and they said there was nothing that we could do.
We will never come back here.
Ordered food. See photo of what came vs what was ordered. Barely any came, and when we called they were extremely rude and condescending and then hung up on us. $31 bucks wasted. Will not be supporting this business again.
NM
Neeti Mittal
Aug 5, 2026
Unacceptable Customer Experience and False Accusations at Taco bell Darrow road
Im deeply concerning incident regarding poor customer service and false accusations at this loaction.
When picking up my takeout order, I was unable to find the $2 cinnamon rolls in my bag. Instead of checking the order or assisting me, the employee at the takeout counter immediately accused me of trying to get free food.
Upon further inspection, I found the cinnamon rolls packed inside the veggie pizza box. Rather than apologizing for the miscommunication and improper packing, the manager accused my daughter of intentionally hiding them. When I confronted the manager about these groundless accusations, they refused to listen, took no responsibility, and defended the employee's hostile behavior toward my family.
Being accused of dishonesty—and having my daughter targeted as well—over a packing oversight by your staff is entirely unacceptable. Customers should not be insulted or falsely accused when asking about items in their order.
I expect this matter should be addressed with the manager and staff involved by the management team to handle this situation not happen again with any other customer.
FW
Fred Willis
Jul 30, 2026
I frequent this taco bell as I work down the road at night. I usually go about once a week around 11pm. The manager on duty always tends to be very nice and professional. However, the food is always made with extremely low effort that I can't even eat it because it gets everywhere and I usually get burritos and when I open the wrapper, they are busted and the insides are all over the wrapper. Beyond that the food a lot of times isn't even hot warm at best, which every other taco bell I go to its always hot. Beyond that anytime I get the chicken, whether it was the nuggets or the new chicken burrito it is always so old and tough that I cannot physically even bite into it and rip it apart. The chicken is so old it's like brown/gray on the inside. I will take my business elsewhere.
Consistently their drive thru takes 10 minute waits between car orders. There’s really no excuse for it. Could be employee work ethic, could be lack of management, could be understaffed, impossible to say for sure. But it’s consistently terrible service. Avoid if you actually need fast food.