The staff was super helpful and friendly. I was having trouble with the order ahead feature on the app and one of the staff members kindly told me a trick to customizing a milkshake with the flavors I wanted from one of the drinks that only showed up as a tea on the app.
SB
Samantha Bill
Oct 4, 2026
Giving 2 stars on the sole fact that I did a mobile order and waited 2.5x longer than if I did drive thru. Please figure out a better system for mobile ordering if it’s to be offered… at this time Starbucks has to be my option if I’m on a time crunch or need to get somewhere on time. The staff is nice and coffee is great but this was ridiculous wait time.
BK
Brittany Krnjeu
Oct 3, 2026
I visited 7 Brew 2 times and unfortunately both visits have been a pretty disappointing experience. The girl who took my order was very nice, but the rest of the interaction left a lot to be desired.
My drink was made incorrectly, so I let them know and asked if they could fix it. Instead of remaking the drink, they literally just put some syrup in a cup and handed it to me. No one offered to remake the drink or really seemed interested in correcting the mistake.
I completely understand that mistakes happen, but if a drink is made incorrectly, I would expect it to be remade--not be handed a cup of syrup to try to fix it myself. I ended up paying for a drink that wasn't what I ordered and wasn't properly corrected.
Unfortunately, this was a really disappointing experience, especially considering how simple the issue would have been to fix.
Ordered and was told they wouldn’t make my “mumbo jumbo drink” by a younger employee. Didn’t know there were rules on how to order my coffee that I am paying for. Felt extremely embarrassed by the staff, don’t think I’ll ever be returning.
Customer service is lacking, at best. When I arrived, two lanes were being handled by attendants on iPads. At some point, the attendant handling my lane simply disappeared, while the other lane continued moving. At least 10 cars went through before I finally spoke up. We were nearly at the pickup window before anyone even took our order. When our order was finally ready, the woman who had originally been handling our lane walked out, handed it to us without a word, and offered no apology for the wait. Meanwhile, our line continued to grow with no one coming out to help.
Did a manager even know what was happening? Or was anyone even managing? Won't ever return. People don't have time for bad attitudes with ishitty service.