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Chick-fil-A

4.2
(165 reviews)

Business Details

1513 Ety Rd., Lancaster, OH
43130, United States
(614) 285-4341

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Lancaster Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Chick-fil-A
1513 Ety Rd., Lancaster, OH
43130, United States

Hours

Monday6:30 AM - 10:00 PM
Tuesday6:30 AM - 10:00 PM
Wednesday6:30 AM - 10:00 PM
Thursday6:30 AM - 10:00 PM
Friday6:30 AM - 10:00 PM
Saturday6:30 AM - 10:00 PM
SundayClosed
9/7/20266:30 AM - 10:00 PM
11/26/20266:30 AM - 10:00 PM
11/27/20266:30 AM - 10:00 PM
12/24/20266:30 AM - 10:00 PM
12/25/20266:30 AM - 10:00 PM
12/31/20266:30 AM - 10:00 PM
1/1/20276:30 AM - 10:00 PM

Menu

1 menu · 78 items

Explore offerings from Chick-fil-A on 1513 Ety Rd. in Lancaster, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

78 items

Reviews

4.2
165 reviews
5 stars
114
4 stars
10
3 stars
12
2 stars
10
1 star
19
  • JG
    Jason Grubbs
    5 days ago
    2.0
    I've never been to a Chick-fil-A I didn't like. Guess there's a first for everything. The nuggets were a darker brown than I've ever seen and were a little hard. But the fries are what really got me... The were hard and stale. I have never had fries as stale and hard as these were, from anywhere. Super nice people though! I've been here three times the last two times weren't the best either, I came when they weren't busy the last time and I had to wait for a super long time.. like 20 minutes in line in my car. So I think after my third time now I'm just not coming here anymore.
  • TN
    Tina Nead
    Aug 21, 2026
    5.0
    Did Mobile-Thru pick-up. Easy to order from the app. Food was delicious as usual and the service was quick and polite.
  • JS
    Justin Scheffler
    Aug 17, 2026
    1.0
    Placed mobile order beforehand. Got here with 3 cars total in line. Followed steps as I have at multiple other locations. After 4 cars behind me go their stuff I pulled around to let them out. Went inside. The girl with zero customer service attitude went in the back to see what was going on. They started my order then. Definitely not what we expect from a Chick-fil-A.
  • CS
    Cori Swain
    Aug 14, 2026
    5.0
    Food came out hot and fresh, not served from under a heat lamp. the Kale Crunch, as a side, is really good btw. The service was great and the restaurant was very clean.
  • KL
    Kaley-anna Le
    Jul 29, 2026
    2.0
    We were so excited when the new Chick-fil-A opened in Lancaster because we used to visit the Grove City location all the time, and it was consistently fast, friendly, and accurate. Unfortunately, our experience at this location has been the complete opposite. The service is consistently slow. Chick-fil-A heavily promotes mobile ordering, but somehow mobile orders seem to wait the longest. We'll watch the drive-thru line cycle through several times before our mobile order even begins to move. It completely defeats the purpose of ordering ahead. To make matters worse, our order is almost never completely correct. Whether it's missing items, incorrect drinks, or food that's inconsistent, there's been at least one issue nearly every single visit. At this point, it's become a running joke in our family because we know we'll have a long wait and still have something wrong with the order. It's also incredibly common to see multiple cars being pulled ahead, which tells me this isn't an isolated experience. We've intentionally given this location several months to work through the typical "new restaurant" growing pains before leaving a review. Sadly, nothing has improved. At this point, it feels like this restaurant needs new management, better training, or both. Chick-fil-A has built its reputation on exceptional service and efficiency, and this location simply doesn't reflect the brand's standards. I genuinely hope things improve because we'd love to make this our regular Chick-fil-A, but as it stands, it's one of the most disappointing locations we've visited.

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