Ordered online, went to mobile order pickup, sat there for 20 min. Noticed on some of the stalls it said "stalls not working, only drive thru", but not on the one i was at. Got in drivethrough, Waited 20 min to just tell them i had a mobile order which at this point said it would be ready 40 min prior. When I got up to the window our food had been ready the whole time, so it was cold, and the shakes were melted. No utensils, no straws. We were there at 8pm, not midnight. The worker at the window was on her phone, had headphones on (not ear buds, full over the ear headphones) and did not care at all we had to wait for our food that long. There was 1 other person inside, maybe 2. I understand if you are short staffed, but when one person is basically doing nothing, don't even bother keeping them there, let alone keep the store open. If this is a franchise, the franchisee needs to seriously get their stuff together or be forced out. We have given them multiple chances.