Pizza Hut

Reviews

• EM

  Eric McFarland

  Apr 25, 2026
  1.0
  I have not ordered from Pizza Hut in years and now I remember why. I down loaded the app and place my order. The food was ready when promised, but only part of the order was given to the person picking it up. After arriving home to find out that the kids pizza was missing, a phone call was made to the store. Brandy was the person who answered the phone and was apologetic. After saying that she’d be happy to make the pizza over she then told me I’d have to pick it up. I asked if it could be delivered and was told no because the original order was for pick-up she was unable to deliver it. I told her never mind and stated that I would challenge the credit card charge and order Dominos. Her only response was Ok! Obviously she has no care and Customer service from here is pathetic and will be the cause of this place eventually closing. Unfortunately this will be the next staple in the community that disappears if they can’t figure out the customer service side.
• MH

  Margaret Hollander

  Apr 13, 2026
  5.0
  Food was all correct and was fresh and ready to go right at pickup time! The woman working the counter (short hair) was super nice as well.
• KK

  Keatyn

  Mar 29, 2026
  5.0
  Come here the first time and not for the remake! West Carrollton forgets half the ingredients. I’ve lost trust!
• MU

  Mike Ulmer

  Mar 20, 2026
  1.0
  Wost pizza that I have ever ate their so greasy could only eat one piece then threw it away. Usually eat pizza hut 3 times a month. Might be the last for a while
• JB

  Johnny B

  Feb 21, 2026
  1.0
  I had ordered previous pizzas that were not good and when this order looked just like the previous bad order, I returned it. The first person went to get their manager after telling me I got what I ordered. I thought it was hand tossed instead of pan, but either way, even if it was pan, it was bad pan. When the manager told me my food was correct and they didn't even look at what I was returning, I knew there was no interest in making sure things were actually right. I returned the pizza and was told that there was no one in the store that could issue refunds. That seems like a pretty big oversight when scheduling a shift. Now your customer's money is reliant on the people you don't trust to issue refunds being responsible enough to make sure the refund is done with someone the next business day. I'm sure you can guess where this is going... That was 3 days ago and no refund was issued. I was told, "Now this has to be thrown out". Yes... I SUPER hope that's what happens with all returned food. That's what I was going to do if I kept it, too. This was not a great experience.

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