Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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I want to give my most honest feedback as a currently employed 15 year old I had a great experience. It was very busy and as someone who works in the fast food industry I have no hate towards them, it took them a couple minutes to come take my order at the counter but I don't expect anyone to immediantly drop what their doing and run to take my order, I think a lot of people need to understand that too. She immediantly apologized, I ordered a Double cheeseburger and a cone. I get my food and walk home, as I'm walking I just decide to pull my double cheeseburger out and she had given me 2. They both had the same toppings I ordered. Like I ordered a mcdouble with lettuce there was a second one with lettuce too, it had my receipt taped to the bag with only 1 double cheeseburger. I don't know why she gave me 2 but that was really nice of her. Food was great, I came back later for a quick drink, I got to the counter and had noticed that I'm missing my card and I tried using tap to pay (which I have never done before) and it didn't work , she felt bad and gave it to me for free. I feel bad so I'm gonna go back tomorrow and pay them 5 dollars for being kind and giving me free stuff. I didn't expect any of this but it was very kind of this lady who did all of this for me. Also the tables here are always cleaned every couple minutes whenever it slows down.
Manager is also strict with hygienic rules, cleanliness, and is a very good leader so five star to them too!
II
IncognitoTeen
4 days ago
5.0
I want to give my most honest feedback as a currently employed 15 year old I had a great experience. It was very busy and as someone who works in the fast food industry I have no hate towards them, it took them a couple minutes to come take my order at the counter but I don't expect anyone to immediantly drop what their doing and run to take my order, I think a lot of people need to understand that too. She immediantly apologized, I ordered a Double cheeseburger and a cone. I get my food and walk home, as I'm walking I just decide to pull my double cheeseburger out and she had given me 2. They both had the same toppings I ordered. Like I ordered a mcdouble with lettuce there was a second one with lettuce too, it had my receipt taped to the bag with only 1 double cheeseburger. I don't know why she gave me 2 but that was really nice of her. Food was great, I came back later for a quick drink, I got to the counter and had noticed that I'm missing my card and I tried using tap to pay (which I have never done before) and it didn't work , she felt bad and gave it to me for free. I feel bad so I'm gonna go back tomorrow and pay them 5 dollars for being kind and giving me free stuff. I didn't expect any of this but it was very kind of this lady who did all of this for me. Also the tables here are always cleaned every couple minutes whenever it slows down.
Manager is also strict with hygienic rules, cleanliness, and is a very good leader so five star to them too!
CC
Christian Cruz
May 10, 2026
1.0
If you’re looking to have a bad morning come to this McDonalds
They miss up your order single time
They sometimes forget things and tell as your driving off
They don’t do a lot of things right
Honestly nothing right. I’m suprised this building is still opened even after the fire I think should’ve been shut down for good maybe it was a sign to just destroy the whole building instead of trying again and having horrible customer experience.
JR
Jeff Rush
Apr 30, 2026
1.0
Ordered a double cheeseburger and a double hamburger tonight on the app. When I picked my order up in the drive-thru, I reached in the bag to ensure I got two sandwiches. The bun on the double cheeseburger felt like a hockey puck. This prompted me to inspect the sandwiches closer. Neither had onions, and the aforementioned bun was too hard to eat. I went to the lobby and the guy working the counter raised his eyebrows when he felt the bun. He replaced both sandwiches and I was on my way. Got home and the double cheeseburger was a single, however a double was paid for. Also, still no onions on either, so the staff may need additional training on the required toppings. Too late to make a third trip, just disappointed.
VP
Victoria Lou P
Apr 26, 2026
1.0
If you come in for DoorDash and you’re not of Hispanic descent you won’t get your food first. I came in before two Hispanic DoorDashers and my food was sitting right there and they got theirs first I kid you not!
What are the regular business hours of McDonald's at 3685 W Main St, Hilliard?
McDonald's at 3685 W Main St in Hilliard is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.
Does this McDonald's location offer delivery and curbside pickup services?
Yes, this location offers delivery, curbside pickup, same-day delivery, and no-contact delivery services.
Can I order McDonald's food online for delivery or pickup?
Yes, you can order McDonald's food online through their delivery URL https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on iOS and Android.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does the McDonald's at 3685 W Main St have a drive-thru?
Yes, this McDonald's location has a drive-thru service available.
What types of dining experiences does this McDonald's offer?
This McDonald's offers fast food dining, breakfast, coffee, WiFi, mobile ordering, and gift cards.
Are there grocery and farmers market options near McDonald's on W Main St?
Yes, nearby you can find La Michoacana (a grocery store and ice cream shop) and Hilliard Farmers Market, which offers fresh fruits and vegetables.
Which car rental services are located close to the McDonald's at 3685 W Main St?
Enterprise Rent-A-Car is located nearby, providing car and truck rental services for customers in the area.
What nearby fast food options are available besides McDonald's?
Nearby fast food alternatives include Burger King, Domino's Pizza, and Papa John's Pizza, all located close to the McDonald's on W Main St.
Are there any local fitness or martial arts centers near this McDonald's location?
Yes, Oriental Martial Arts College and Victory Martial Arts in Hilliard are nearby, providing martial arts and fitness instruction options.
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