A third-generation family owned and operated business since 1937; Dietsch Brothers has been a staple in the Findlay community for over eighty years. We manufacture and sell over sixty varieties of old-fashioned ice cream and over ninety varieties of fine chocolates, truffles, kettle corn and roasted nuts. Most people who have heard of us have tried our best selling item, our chocolate covered pretzels. Stage and screen star, Bette Midler, tweeted three times in 2017 how good the chocolate pretzels were after receiving a few boxes of them as gifts. Last year we produced over 56,000 gallons of ice cream and for three years in a row, TripAdvisor named us “One of the Top Ten Ice Cream Shops in America”.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.