AT
ashbin tamang
5 days ago
This Taco Bell has bad customer service talk shit to customer make them wait longer play around bad hygiene I don’t wanna go there again ever until I die this worker doesn’t have good behavior.
I come to your institution to give you business and you chose to decline it. I'm walking by and I see some customers inside. I realize I'm hungry and haven't been by in some time. I walk inside and start looking at the kiosk. I am then told orders are taken this way but I can go through the drive-thru. I say I am not driving and leave. What's the difference but ordering inside or the drive-thru? I trust the folks inside were DoorDash or like business.
Rude, unprofessional staff. Absolutely awful handling of a basic order problem and one of the worst fast food experiences I’ve ever had.
Several items were missing from my order. When I called the store to get it corrected, the person I was told was the “manager” was combative, blamed me instead of taking responsibility for the missing food, told me “this is not Donatos,” and ultimately hung up on me.
They wanted me to bring the entire order back to the store to prove the items were missing. Wouldn’t even issue a refund for the missing items only.
I asked for some way to escalate the issue, a manager, franchise owner contact, email, anything, and was given nothing useful. I was harshly told to go through the app, which provided no resolution.
Missing an item is a mistake. Treating the customer like the problem, refusing to resolve it, providing no escalation path, and hanging up is a management failure.
No refund. No resolution. No accountability. No care.
I’ll never go to that location again.
LM
Lauren Michelle
Aug 30, 2026
I almost never bother to leave reviews, especially for a fast food chain, but had to leave this 1 star review for absolutely horrid customer service. I don’t expect much from a fast food chain but this fell below even the very low bar I previously held
super rude employees. my partner ordered 4 boxes on the app.
these were obviously for more than one person but when he went to pick it up they fat shamed him, asked how he was gonna eat all that himself, complained about how they had to do a bunch of extra work and then proceeded to talk crap about him to each other behind the counter and in the kitchen. making fun of him. crazy bruh