Papa Johns Pizza

Reviews

• OA

  Officially aFreelancer

  May 10, 2026
  1.0
  There was a tall blonde woman in glasses there the other night having people stack up in their small lobby, rather than just passing out our orders. Most of ours were done already, but she just kept looking and walking away. Then when someone spoke up about it, she decided to get in an argument with the guy telling him to be patient we'll be right with you, but the food was already done and she's just walking around chatting. When she handed me my delivery orders, she ended up only passing me 7 of my 8 boxes and I ended up wasting gas later going back to get the last one. The lobby should also add a table. There's nothing to hold large orders on.
• MU

  malik usal

  Apr 8, 2026
  5.0
  pizza 🍕is so good as compare to other and also value to money because its cheap and tasty 😋
• CM

  Christopher Main

  Mar 21, 2026
  5.0
  Hey this is the best Papa John's in Columbus called my order in for the wrong pick up time . I showed up early and they made it right away pizza looks great customer service outstanding give these guys a raise 5 ⭐
• JM

  Jazionae Montgomery

  Mar 7, 2026
  1.0
  They gave my food to somebody else and they refuse to answer the phone they are very unprofessional
• TT

  Tiffany Townsend

  Mar 1, 2026
  1.0
  We are not regular customers of Papa John's, but after seeing the commercial for the new pan pizza, we decided to give it a try. I truly wish I had reviewed this location’s reviews beforehand. When I placed the order, I believed I was speaking directly with the location. I later learned it was a call center, which was never disclosed. I was asked to spell my last name (Townsend), which I did carefully. I received the total, pickup time, and an email confirmation stating the order was ready for pickup. When my husband arrived, he was told there was no order under Townsend. I was later told it was under “Tiffany X.” I am unsure how “X” was derived from Townsend after spelling it out. The confirmation email did not list a last name at all, and since I was at home with the email, my husband did not have it. He ultimately left without the pizza and came home understandably frustrated. When I contacted the store and spoke with the manager, Mike, there was no apology or acknowledgment of the inconvenience. I was simply told, “The pizza is here if you want it.” Mistakes can happen, but how they are handled makes all the difference. This location would benefit from stronger customer service leadership and training, particularly in how concerns are handled and resolved. I will also be addressing this matter with corporate leadership so it does not go unnoticed. This experience was extremely disappointing, especially for first-time customers.

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