AH
Alex Hale-Hartman
3 days ago
The amount of times I have picked up from this specific location and they have completely messed up orders is baffling. Missing entire sandwiches when ordering a meal, mcchicken instead of the mccrispy, etc. That or they will tell you to order at the kiosk and have you wait 20+ minutes until you just show the receipt and have them make it on the spot (if you're lucky to get a receipt from the kiosk). Not worth reviewing the food since it's the same at all locations, and the atmosphere has been better since it was rebuilt, but the service has been awful before and after remodeling.
I don’t know how this is possible but after waiting 45 minutes for food, I was handed my drink which was completely melted and a bag of sauces. They just didn’t put any of my food in it. I left and had to come back to get it. I kept telling the employee they forgot my food and he showed him the bag and he said “you’ll food will come out when it’s ready” and walking away. It wasn’t until a manager came out 15 minutes later that I got my food. I’m just baffled that the service can be this bad. I understand the wait, but forgetting the food is beyond ridiculous.
My french fries taste like something really toxic, pretty sure it's from the monopoly pieces adhesive. Those smell so strong like adhesive and I think it's getting all over the food. I'm not even going to waste my time trying to get money back, but I think McDonald's might be off my weekly rotation, at least until the monopoly stuff ends lol. Idk if this is a problem at all locations but it's the second time it happened to me here.
IS
Ian Steigerwald
Oct 26, 2026
I’ve been to this McDonald’s multiple times, and every single time, I’ve experienced terrible customer service.
On one occasion, the restaurant was extremely busy, and the employees completely forgot about my two drinks. After waiting 30 minutes, I asked about them, only to be told, “We can’t prove you haven’t gotten your drinks.” I never received those drinks, and I still haven’t gotten my money back.
On another visit, I ordered a McFlurry and two drinks. When I received my McFlurry, it was completely melted. I went back to the counter and explained the issue. The employee remade it but didn’t say a single word to me. No apology, nothing.
While I was there, I also watched the same employee attempt to make a vanilla ice cream cone for another customer. Instead of putting the ice cream in the cone, he put the ice cream in a cup, placed the cone on top, and told the customer, “Sorry, I’m bad at making cones.”
The employees at this location are incredibly rude, unprofessional, and seem to have no regard for customer service. I understand that mistakes happen, especially when a restaurant is busy, but the way these situations were handled was completely unacceptable.
I have never been to a McDonald’s with worse customer service than this location. After multiple terrible experiences, I’m extremely disappointed with how this restaurant operates.
BD
Bob Dunkirk
Oct 15, 2026
This experience was a very good one indeed. I truthfully and initially had a very low expectation of this restaurant, especially based upon the high energy, transient, and often times ruckus atmosphere that exist on the vibrant, Ohio State University campus. I was extremely surprised by the wonderful customer service that was exhibited by all staff members of this McDonald’s. Firstly, the parking lot facilities are exquisite, arguably the best and finest such offering in the entire Ohio State University campus corridor. The ownership has clearly thought this critical aspect through and it is one of the. Finer points of the overall experience. All windows were extremely bright and clean, offering very transparent visibility and an open modern like ambience. The very colorful and user-friendly menu boards were outstanding, extremely easy to use and facilitate quick and precise transactions. The restrooms were absolutely spotless, stocked with plenty of paper, products, and free and clear of any debris or unnecessary clutter. The layout of this store is truly 21st century in nature, taking advantage of orders by app, a very high energy crowd, and extremely efficient, cooking crew, a strong sense of consumer purpose, and a Ohio State buckeye spirit through and through! Another huge factor of positive dimension, rest squarely upon the fact that this location never, ever closes! 24 hours a day, seven days a week, simply unimaginable in a post pandemic world, especially in central Ohio. Anytime you have a cravings for McDonald’s, this is the spot to be! Looking forward to my next visit. Go buckeyes!