Chipotle Mexican Grill

Reviews

• AD

  aeva dials

  4 days ago
  2.0
  although i came in about 20 minutes before closing time, i do not think i should’ve been served the food i got today especially after there were multiple people who were walking in after me. as soon as i walked in people were rolling their eyes at me and i wasn’t asked for my order for about 10 minutes. then once i asked for a bowl with white rice, it wasn’t prepared fresh, the girl just grabbed a plain bowl that already had rice that was just sitting to the side. my g food was freezing cold, i was served slop from the amount of juice that was sitting on the bottom of my bowl from the salsa. on top of that i asked for the chile lime chips, which were completely stale although the bag says they were made this morning. i will not be coming back to this location
• GR

  George Rongos-Sapp

  Sep 26, 2026
  1.0
  Easily one of the worst Chipotle locations I’ve ever been to. Miserable service, the staff acted like taking an order was a personal inconvenience, sloppy food, and zero effort across the board. Then again, it’s in Ohio, so I really shouldn’t be surprised. Avoid this place and this State!
• JJ

  jack

  Sep 25, 2026
  1.0
  Terrible experience — online order placed on their own website was never found, and 30 minutes of our time was completely wasted. I placed an order on chipotle.com around 7 PM for 8 PM Chipotlane pickup at this location. My husband arrived a little after 8, gave our name, and was told "wait a second." Then nothing — the staff just moved on to serve other customers. Every customer who walked in AFTER my husband ordered, picked up their food, and left, while my husband was still standing there waiting. After 15 minutes he asked again. They asked for the name once more, went to the back kitchen, and again — nothing. At around the 30-minute mark he asked a third time, and finally a manager came out. The manager confirmed we had ordered from the right store — the address matched — but insisted they could not find our order. We even showed them our confirmation number. Still nothing. They offered no solution whatsoever: no way to locate the order, no refund on the spot — even though we had clear proof the order was placed and our card had already been charged $27.75. And not a single apology the entire time. They just told my husband to go home and call customer service himself to cancel and get a refund. What stings the most: while my husband was being ignored, another customer walked in with an online order, and the staff immediately asked for their name, confirmed it, and found their order right away. My husband never received that kind of service. I then spent another half hour on the phone with Chipotle customer service to track down the order, cancel it, and get my refund. They wasted our evening, wasted our money, and showed zero accountability. I will never order from this location again.
• AS

  Amrita Shah

  Sep 22, 2026
  1.0
  This location used to be good, but it has really gone downhill over the past few months. Portions have gotten noticeably smaller, and the beans were undercooked. Basic supplies like napkins were lacking, and the staff seemed more interested in chatting than helping customers. I also overheard employees making fun of customers after they left, which was very unprofessional. The staff seems mostly new, and unfortunately, the difference in service is noticeable.
• JA

  Jasmine Alfred

  Sep 15, 2026
  2.0
  Disappointing Food Quality & Customer Service I submitted a mobile pickup order at 8:40 PM for a 9:00 PM pickup. When I arrived, I provided my name at the pickup window and received my order. Before leaving the parking lot, I took the time to review everything to make sure I had received all of the items I paid for. My order included white rice, fajita veggies, double pollo asado, mild tomato salsa, green chili salsa, extra sour cream, and extra cheese. Unfortunately, my order was missing the double protein, extra sour cream, and extra cheese. I returned to the pickup window to let the staff know that my order was incorrect. What happened next was extremely disappointing. Instead of simply correcting the order, the associate responded with an attitude and slapped together three portion cups containing the missing ingredients. I understand that mistakes happen, but the way the situation was handled made an already frustrating experience even worse. I should be able to trust that when I pay for double protein and extra ingredients, I am actually receiving what I paid for. The confidence I had in this location and its staff was unfortunately misplaced. I would have appreciated a simple apology and for my order to be properly remade— without the extra side of grief. I paid for a meal and expected both the food and customer service to reflect that.

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