CAVA

Reviews

• MS

  Michael Sponsler

  5 days ago
  4.0
  It was delicious. I had a Belgium bowl, super greens and chicken protein with all the additions except avocado. The service was good but but it was just going through a line and telling them what you wanted. I do have one comment that really goes to many many eating establishments these days. The hard surface interior makes it so noisy that it is uncomfortable speak to one another. In fact, we went outside after trying to tolerate the inside noise. This is true for Chipotle and all other hard surface interior establishments. Soften the noise people. I would have given five stars if it weren't for the noise Level. I recommend this restaurant with that one caveat.
• TT

  Tiffany Taylor

  6 days ago
  1.0
  Waited in line for about 10–15 minutes, which was whatever. The employee starts making my bowl, gets all the way to the protein, lifts the lid and says, “We’re out of salmon.” Like…what?! 😩 You close at 10 PM, and it was only 8:50. Are you really done making salmon for the entire last hour of business? All I said was, “I’m good,” and walked out. My biggest issue is that if you’re out of something—especially a main protein option—please let customers know BEFORE they stand in line and get halfway through their order. A quick heads-up would’ve saved me the time and frustration. Hilliard-Rome CAVA would NEVER! 😂
• AN

  Addie Nguyen

  6 days ago
  1.0
  I placed a pickup order at 8:15 PM with a promised ready time of 8:30 PM and ended up waiting over an hour for my food. There were tons of other customers waiting on delayed orders as well, so this clearly was not an isolated issue. I completely understand that restaurants get busy, but the lack of communication and customer service made the situation even more frustrating. Most of the staff I interacted with were rude or dismissive when I asked about my order. Emily was the only person who apologized and showed any kind of genuine customer service, and I really appreciated her for that. Unfortunately, the overall experience was still extremely disappointing, especially for an order that was placed ahead of time. I will never be coming back to this place.
• LM

  logan motil

  Sep 13, 2026
  1.0
  As soon as I walked in, I got a disgusting look from the employees without even saying a word or doing anything. The employee, Em, took my order and was extremely rude, to be honest. I specifically asked for NO lettuce in my bowl because I’m allergic to lettuce, and she gave me a rude look and said, “Are you sure?” After I told her twice that I was sure, I somehow still ended up receiving my bowl with lettuce in it. I literally couldn’t even eat the food because of my allergy. This isn’t cheap food, and paying for something I specifically asked not to have, only to not even be able to eat the damn food, absolutely baffles me. The whole experience was ridiculous from the second I walked in to the second I left. The attitude from the employees, the complete lack of attention to my order, and the fact that I couldn’t even eat what I paid for is completely unacceptable. I will not be coming back. There are plenty of other places that can take an order correctly and treat customers with basic respect.
• CS

  chandrika subramanian

  Sep 11, 2026
  1.0
  This was our-first time at CAVA in Polaris, Ohio , and unfortunately, the server serving us was extremely rude and dismissive. She started my husband’s order, gave him his grains, then left him standing there while she moved on to me. She then left my order incomplete as well and started serving another customer who was behind us, adding her dips and toppings while we were still waiting. There was no explanation for why we were being skipped. Since it was our first visit, I had questions about the dips and toppings, but she was impatient, rushed us, and made no effort to explain the options. Even other customers in line noticed her behavior and agreed that she was being rude. CAVA is not cheap fast food—the food and pricing are premium, and the service should match that experience. I do want to credit the manager, who listened to our concerns with a great attitude, handled the situation professionally, We really appreciated how she responded. Not sure if I ever want to come back.