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Baskin-Robbins

1.7
(43 reviews)

Business Details

3788 W Broad St, Columbus, OH
43228, United States
(614) 541-3000

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Visit your local Baskin-Robbins at 3788 W Broad St, Columbus, OH — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Baskin-Robbins
3788 W Broad St, Columbus, OH
43228, United States

Hours

Monday5:00 AM - 9:00 PM
Tuesday5:00 AM - 9:00 PM
Wednesday5:00 AM - 9:00 PM
Thursday5:00 AM - 9:00 PM
Friday5:00 AM - 9:00 PM
Saturday5:00 AM - 9:00 PM
Sunday5:00 AM - 9:00 PM

Menu

1 menu · 189 items

Explore offerings from Baskin-Robbins on 3788 W Broad St in Columbus, with popular flavors, scoops, cappy™, and refreshing beverages available at this location.

Baskin-Robbins Menu

189 items

Reviews

1.7
43 reviews
5 stars
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1
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1
1 star
33
  • AJ
    Allyssa Jusino
    Aug 21, 2026
    1.0
    There was only one guy working and we tried to be patient waiting in the lobby for two drinks and three donuts. After 30 minutes with still had no drink and 6 cars going through the drive thru I politely said excuse me which he blew right past me ignoring me. I assumed he didn't hear me so I said excuse me a little louder and like he was trying to intimidate me he slammed his fist into the counter. Then when my husband got up seeing I was concerned my husband calmly said "excuse me sir I know you are by yourself but at this point we have been here for 45 minutes can we please get our stuff' the man proceeded to lose his ever loving mind. Yelling at us that can't we see he is alone and if we want it so bad get behind the counter and do his job. We tried to deescalate to which he responded we would not be getting the rest of our order because we were causing a scene and "the drive thru is more important than you"He proceeded to ignore us for 20 minutes. The only time he spoke to us was to tell us to go the hell (in front of my seven year old) and tell us he isn't giving us a refund while throwing a bag of random donuts we didn't order at us telling us to take it or leave it. I had to drive to another Dunkin to get the donuts which they didn't charge me for after the other employee basically stole from us. I have never been treated so poorly for asking a question, my daughter was scared and we were all stressed and shaken up. Needless to say I will keep my business at starbucks trying the pumpkin drink because dunkins came out first and is cheaper isn't worth being treated that way and scaring my child who just wanted a donut.
  • IS
    Ibrahim Sardar
    Jul 3, 2026
    1.0
    Hard pass
  • RW
    Robert Windle
    Jun 20, 2026
    1.0
    Avoid
  • DK
    Donna Kay
    Apr 4, 2026
    1.0
    Workers were rude.
  • NM
    noah martin
    Mar 31, 2026
    1.0
    Paid 9 dollars for a milk shake it was literally milk with cookie chunks

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.

Brand Certified Facts from Baskin-Robbins

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Certified August 23, 2026Yext Knowledge Graph
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