RT
Ryan Flanagan (ThatOrdinaryGamer)
Sep 27, 2026
I really do not enjoy complaining or writing anything bad about businesses, but this Taco Bell has seriously disappointed me recently. They've only been taking online or doordash orders late at night(only 10 or 11 PM), and the workers have not so great attitudes sometimes. There was an occassion where I did a mobile order, but when I went through the drive through again, they said it would be 35 minutes for 4 items, and I was one of the only cars there!! Said screw it, cancelled the order, and drove off.
My advice, try the Rally's or McDonald's next door. Or get your Taco Bell elsewhere.
BM
Bear Mcleod
Sep 20, 2026
In sharp contrast to the Bagley Rd location, this taco bell is a "ugh, I guess that's the only option right now" last resort. (Maybe worth just driving over to Bagley more often than not.)
Out of the last 10 or more times I've been here. I've been met with the greeting "We're only doing doordash right now." Followed by obvious frustration when I respond that I have a mobile order.
In 2 years of varied frequency visiting this location (embarassingly higher frequency this year) I have not once gotten everything that I ordered. I don't even bother trying to submit a ticket for it unless it's more than $10 worth of food. In which case I may or may not get a response from TB in a week or more offering a $5-10 coupon in the app. Which is pretty meaningless as it just replaces a reward that now won't get used before it expires.
Despite "only doing doordash" (and mobile orders, begrudgingly), it still takes an absurdly long time to receive these partial or incorrect orders. My last visit was a total of 2 hours from order placement to pickup. It was exactly 1 hour to move 5 cars through the line, which were presumably all picking up orders that had been placed through doordash.
The food I do receive, aside from being incorrect, is often both burnt and cold, somehow. Rarely are meals ever boxed, separated, labeled, or sorted in any way that makes it possible to verify the order accuracy at the window. Just piles of random tortillas, loosely draped in indistinct paper, spilling their contents into the bottom of a wet paper sack with one napkin.
I don't bother ordering drinks because I can only have sugar free soda unless I feel like spending the rest of my night at the hospital, but "Zero" being at the end apparently means it's too many words into the name to be read. And I always forget to bring my own straw, since they're seemingly a precious commodoty at this location.
Although ~70% of staff interactions are annoyingly rude (and apparently worse for others judging by the steady stream of police calls to this location for altercations with staff), I added a star in service to acknowledge the few very pleasant, helpful, and (tellingly) apologetic folks I've interacted with there.
I say "tellingly" because these pleasant staff members are still obviously exhausted and overwhelmed, but are doing their best to not take it out on customers. This location's issues are clearly a management issue. And, knowing the pay scale for the local TB management positions, I'm not surprised. It's clearly a business model that preys on desperation and factors that into their margins. So, really, an ownership issue- above a management issue.
The only viable solution to the problem at this point would be to fully shut down, invest in restructuring the material workflow in the kitchen, rehire/retrain for the market (I do understand the issues with this "border market" location) and adjust the payscale to accomodate for better trained staff who are more equipped with the tools they need to succeed.
Starting with administrative staff. Interviewing is not difficult, and should be a core competency of anyone in a management position. If you're going to promote from within and cut costs to have teenagers, or whoever the oldest current staff member is, "assistant" managing "off shifts" (which, first off, is only an off shift for your upper management... 11pm to 3am is peak hours for the business and you should staff accordingly) then you need competent management training them to handle the task. An assistant manager can't assist a manager who isn't present and who's only interaction with said AM is an occasional dressing down over poor performance in absence of the support present during day shift.
Just like with a 24 hour factory where the office closes at 4pm and then disparages night shift for their lower performance without management, maintenance, safety, etc... then why do we pay you? If your presence shouldn't, by your own assertion, make a difference, then wouldn't it make fiscal sense to cut that cost and remove your position entirely?