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McDonald's

3.3
(2,744 reviews)

Business Details

10710 Lorain Ave, Cleveland, OH
44111, United States
(216) 252-9318
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10710 Lorain Ave, Cleveland, OH
44111, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 10710 Lorain Ave in Cleveland, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
2,744 reviews
5 stars
963
4 stars
472
3 stars
464
2 stars
223
1 star
622
  • JK
    James Kovach
    Aug 22, 2026
    1.0
    I ordered online through the mobile app at 7am went up to the store tried to enter but the doors were locked. Also multiple customers were attempting to enter the store. I then went through the drive thru to ask about my order and was told that I need to come in the d9ors are open. I proceed to park again and enter the store. The doors aren't open. I knock on the glass and a younger looking black male waves me off talking me with his hands that the doors aren't getting opened. I now get back in my vehicle and go through the drive thru to again ask for my food. Im told I need to.come in I explain I cant the cashier asks the same black male if he has my order and the man says yes pull up. I pull up and he laughs while saying looks its that dude from the door to another employee. Then he tells me that he wont serve me and he will get me a refund. I say OK. He then comes back and says that because I ordered through the app I have to cancel on my app. I explain to him that the app wont let me because im already here he tells me too bad so I ask for the manager he says he is the manager. I ask for so.eone higher than him and what was his name because he didn't have on a name tag. He told me I can talk to the police if I wanted. He then proceeded to call the police. I waited for them. They arrived saw that I couldn't get a refund and needed to claim my order from this location. They went inside got me mt food and left. But in that time two people told me they also had counter pick ups but couldn't get inside. They didn't have a vehicle to go through the drive thru either. I believe that this young man is scamming people out of their orders for his own pleasure.
  • JC
    Jayden Ceyyy
    Aug 17, 2026
    2.0
    Says it’s open 24/7 but they only take DoorDash orders after a certain time. I had to wait 2 days for my Mobile order to get refunded back into my account. There’s nothing that displays this information anywhere
  • OG
    Olivia Gibson
    Aug 8, 2026
    2.0
    Incompetent staff at best. My burger was made incorrectly and when I went in to have it remade, the staff were behind the counter laughing with my burger in hand about the idea of me wanting exactly what I paid for. I don’t think there’s anything funny about not knowing how to read, but I guess that’s why they’re working at McDonalds🤷🏽‍♀️. I had a McDouble with no onions and I paid extra for an extra slice of cheese. I received a burger with bits of onion on it, which told me the burger had onions and they just scrapped them off. There was no extra slice of cheese and they forgot the pickles. Two stars instead of one because they remade the burger quickly.
  • LL
    Laura Lamberson
    Aug 2, 2026
    2.0
    First time at this McDonald’s. Service was very slow 4-5 people working to get the orders out, including the manager, who was slightly rude and probably over worked. I ordered a filet of fish meal 🥘. The fries were very hot nd fresh, but the fish sandwich was not hot nor fresh. I never understood why only a half slice of cheese on a fish sandwich ?. I also had a vanilla milkshake, which was very watery, the employee knew this before hand, so you why are you still serving the runny product ?. Won’t be returning to this location again.
  • KB
    Krista Blaine
    Aug 2, 2026
    1.0
    PLEASE NOTE IF I COULD LEAVE ZERO STARS I ABSOLUTELY WOULD. This was hands down the worst McDonald’s experience I’ve ever had. I waited 45 MINUTES for a dinner box, just to be handed the wrong order the first time. Then I get home and realize my nuggets are completely missing. So after wasting nearly an hour, I didn’t even receive what I paid for.??? And the customer service? Absolutely disgusting. The attitude and rudeness from the employees were completely unnecessary. Nobody seemed to care that customers were waiting forever, getting the wrong food, or leaving with missing items. As a business owner myself, I am honestly embarrassed for whoever is running this location. I understand that mistakes happen — what I don’t understand is the complete lack of urgency, accountability, professionalism, or basic customer service. If I ran my business this way, I wouldn’t expect customers to come back either. 45 minutes. Wrong order. Missing food. Rude employees. Zero accountability. Do better. This location seriously needs to get it together. This definitely is a management issue for some reason every time this man is working. The lines are around the building. Doors are locked. Employees are stressed and rude to customers and they are very argumentative at this location specifically when this manager is working. This is a top problem that is slowly trickling down the chain of employees.

Frequently Asked Questions About McDonald's

Where is this McDonald's location situated?

This McDonald's is located at 10710 Lorain Ave, Cleveland, OH 44111, United States.

What are the operating hours for this McDonald's?

This McDonald's is open 24 hours a day, every day of the week.

Brand Certified Facts from McDonald's

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Certified August 30, 2026Yext Knowledge Graph
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