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Brand Certified

Chipotle Mexican Grill

3.7
(1,447 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
16729 Lorain Ave, Cleveland, OH
44111, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 3:00 PM
Sunday10:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 16729 Lorain Ave in Cleveland, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

3.7
1,447 reviews
5 stars
674
4 stars
283
3 stars
139
2 stars
82
1 star
269
  • RR
    Raymond
    6 days ago
    1.0
    This Chipotle has always been my least favorite location, but it's convenient, so I still end up coming here about twice a month. Unfortunately, the staff's attitude is consistently unfriendly. Some of the younger employees are usually pleasant, but the manager in particular has been rude every time I've interacted with her. I don't know the manager's name, but she's an older African American woman with permed hair who appears to have recently become the manager. I also believe the cashier's name is Breanna (a white woman with glasses), though I'm not completely sure. She has been rude on multiple occasions, often smacking her lips or acting annoyed when customers ask for vinaigrette or anything else at the end of their order. The worst experience I witnessed was when another customer asked for extra napkins. The cashier became argumentative, called him names, and was unnecessarily rude. Instead of de-escalating the situation, the manager defended the employee, insulted the customer as well, told him to leave, and even told him to "go to the dollar store" over extra napkins. I genuinely felt bad for the customer, and he left after being treated that way. This isn't an exaggeration or a one-time bad experience. I visit this location roughly twice a month, and the atmosphere is almost always the same—unfriendly, unwelcoming, and at times openly disrespectful. I hope the owner or corporate takes the time to thoroughly review how this location is being managed. Customers should feel welcomed, not worried about being treated poorly or embarrassed simply for ordering food or asking for basic items. Edit, even the owner put a generic ai type response below my comment no wonder the staff acts the way they do
  • RH
    R H
    Jun 17, 2026
    4.0
    pretty solid all around. food was warm and good taste staff was cool easy and quick service
  • RB
    Rhonda Bartone
    Jun 13, 2026
    1.0
    It was absolutely filthy.
  • SS
    Steven F Solmon
    Jun 5, 2026
    1.0
    This location is always dirty & sometimes the meat is full of gristle, making it near impossible to chew.
  • AW
    abcd wxyz
    May 25, 2026
    3.0
    Do not order online. If you do you will get half of what you would've gotten if you had went in to order... And I'm guessing it wouldn't be cold.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Kamms Corner serve?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill at 16729 Lorain Ave, Cleveland?

Chipotle is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified July 05, 2026Yext Knowledge Graph
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