The worst Dunkin across the continent. The staff do not prepare the order as per the precedence.
AL
Avery Lindner
Sep 15, 2026
Very disappointed with the customer service at this location. I placed a small mobile order while driving there, arrived about five minutes later, and waited briefly behind the car in front of me. I politely said, “Hi, I have a mobile order.” The employee responded, “Okay, let me check on that. Looks like we just got that, so you can pull around and see if it’s ready or not.” It wasn’t the fact that the order wasn’t immediately ready—it was the dismissive “see if it’s ready or not” response. I would have expected basic communication, such as being told whether it would be ready by the time I reached the window. Instead, I was essentially told to pull around and figure it out myself. I was polite throughout the interaction, so the attitude was completely unnecessary.
Refresher has stuff floating in it...Coffee not that good dont waste ur money.
AC
Amanda Craig
Aug 23, 2026
I always order a frozen coffee, extra thick(extra ice) because EVERYTIME I get it, its so watered down. They NEVER make it that way, but do make it extra watered down! The employees are rude and lazy. I will literally be the only car in line and they leave you sit at the windows, until after a few minutes when you yell, "hello?!" This happens EVERYTIME I go. Then, they always make you pull around the building. Im literally the ONLY car! I will NEVER go back to this dunkin! Now I see why Starbucks is so busy, but honestly their employees and frozen coffee is good! So they are worth the wait, compared to this hot mess express of a place! Employees are constantly on their phones and do nothing. Who manages and owns this place?! The owner needs to get this hot mess express cleaned up and have secret shoppers go through and see exactly what type of business you have on your hands! Call me! I can give you lots of pointers! This place is a joke! Do not waste your money!
AH
Audrey Holcomb
Aug 16, 2026
Previous to today, this has been my go-to Dunkin, and have always had great service, full staffing, and no issues whatsoever. I put in my usual moblie order at 12:27. I walked in at 12:35 and gave my name. They employee told me "it would be a few minutes" as my 2 non-'fancy' drinks weren't started, so I sat at a nearby table, figuring that once my drinks were ready that they would call my name.
I saw a different employee complete and stage them at 12:54, set them down on the counter behind the 'to go' stand, stop and help a walk in and a multi-order Dasher. 2 other employees walked past me standing, waiting, at the togo station. I ended up reaching over the station after 20 minutes of waiting in-store to grab them, and then leaving at 12:58.
I fully realize that it is 'first world problems' to spend time complaining about but waiting 30 minutes for drive thru coffee--so maybe this is a lesson for me, too.