I’ve been here before and have always loved it, which is why I was especially disappointed by this experience and felt like I needed to share it.
We went with a group of 6 on a Thursday night for a birthday. The restaurant was nearly empty — just us and one other table for the entire dinner. Our reservation and table were great. It’s a really cute space with big windows, great lighting, and good music.
Our waitress, who I believe was named Jenna, was very nice initially, but the service became increasingly strange throughout the night.
Our first round of drinks went well and was actually pretty enjoyable, including some humorous conversation. At one point, Jenna thought it was Wednesday and gave us a discount, and we corrected her that it was Thursday. We still ended up getting half off a bottle of wine because of the mix-up, which we thought was a nice gesture and didn’t think much more about it.
After that, however, she disappeared from our table for about an hour. We were confused and eventually had friends go up to find her so we could order. We ordered additional drinks and meals, including specific modifications and requests — medium steaks, dressing changes on salads, etc. Two people in our group are gluten-free and specifically asked about gluten-free empanada options. Jenna went to the kitchen to ask and came back saying there were vegan options, and then told us that all of the empanadas were gluten-free, which unfortunately was not true.
About 30 minutes went by with no food, no drinks, and no waitress, even though we could see her moving around the bar. Eventually, my partner went up to ask about everything. She came back and told us she had forgotten about our drinks because she had “had a few pisco sours and beers.” We again asked about our drinks and food, and when they finally arrived, her hands were visibly very unsteady.
Then the food started coming out, and unfortunately, there were multiple issues.
The empanadas we were told were gluten-free were not gluten-free. We also received empanadas that we had not ordered, and when we pointed this out, our waitress seemed very confused. Salads arrived without the dressing modifications we had specifically requested.
Then the entire parillada for two — including the salad, meats, and empanadas which we had detailed to her with the order — were all missing. We had to track down our waitress again, only to find out that she apparently had never placed that order. About 30 minutes later, it finally arrived, but it still did not include the salad and came with extra shrimp that we had not ordered, which resulted in additional charges.
By the end of the meal, some discounts had been applied, but we still had a $250 bill after an extremely frustrating dining experience.
It was especially disappointing because this was a birthday dinner, and we had genuinely been looking forward to coming here. Thankfully, the company at our table was great, and the food itself was still good — I’ve enjoyed it here before and know they can do better. But the service this particular night was incredibly disappointing and unfortunately overshadowed the entire experience.
And for anyone wondering… no birthday perks either lol. 🥲