This profile is uncertified and using publicly sourced data
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Business Details
About
Restaurant
Burgernati at Element Eatery in Madison Square serves up the ultimate comfort food—perfectly seared smash burgers, crispy hand-cut fries, and rich, creamy milkshakes. Each burger is griddled for a caramelized crust and packed with bold, fresh flavor. From classic cheeseburgers to inventive twists, Burgernati delivers every time. Rooted in Cincinnati pride, the menu celebrates the city’s diverse neighborhoods with flavor combinations that reflect its cultural heritage. At Burgernati, every bite tells a story of community, comfort, and hometown tradition.
Location
Hours
Monday11:00 AM - 9:00 PM
Tuesday11:00 AM - 9:00 PM
Wednesday11:00 AM - 9:00 PM
Thursday11:00 AM - 9:00 PM
Friday11:00 AM - 9:00 PM
Saturday11:00 AM - 9:00 PM
Sunday11:00 AM - 9:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.